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Knowledge Base Articles

Setting up Docker Registry for Sisense Offline Installation

An offline, or air-gapped, Sisense environment provides higher security than online, connected environments. As the offline environment has no outside communication, the only method to install Sisense in this environment is by using removable media, ...

vsolodkyi by Sisense Team Member
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How to install new kernel or update existing one in Ubuntu

Some OS related issues could be fixed by installing a different Linux Kernel. In this article we will review how to install a new kernel and make it bootable by default.Installing a new kernelDisplay version of currently running Kernel: uname -r Exam...

vsolodkyi by Sisense Team Member
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Sisense Licensing issues

Sisense Licensing issues Sisense Licensing issues If you are having issues with your Sisense Environment and need help with the number of users on your license, there are a few steps you can take to ensure your license is current and up to date withi...

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iburiak by Sisense Team Member
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Sisense Linux Multinode: MongoDB, Zookeeper and Data Recovery

Sisense Linux Multinode: MongoDB, Zookeeper and Data Recovery Problem: In unfortunate circumstances, there are situations where a Sisense Linux Multinode instance can become corrupted and the only choice to move forward is reinstallation. Sometimes i...

vsolodkyi by Sisense Team Member
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EKS Kubernetes Version Upgrade

EKS Kubernetes Version Upgrade Below are steps on how to upgrade the Kubernetes version in AWS Kubernetes Service (EKS). First, ensure that the current version is compatible with the K8S version you will upgrade to. If not, upgrade the Sisense versio...

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OlegV by Sisense Team Member
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Setup SSL on Sisense (Linux version)

Setup SSL on Sisense (Linux version) The below procedure is to outline how to set up SSL on Sisense. Why do you want to set up SSL on Sisense? When you have SSL set up on your system you can access the Sisense platform through a secure HTTPS connecti...

vsolodkyi by Sisense Team Member
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Health and Maintenance of Sisense Environment

Overview: Keeping your Sisense environment healthy and up to date is essential to a successful Sisense instance. This article contains general information about Sisense deployment and maintenance. Please reference the linked articles for additional i...


Sisense Go-Live Checklist

Here is the Google Sheets version of the Checklist. Complete our go-live checklist to ensure you are going into production following all of the Sisense best practices! Ensure A Healthy Production Environment Complete Dev to Prod MigrationSisense asse...

How to Update Sisense Instance After License Changes

The purpose of this article is to provide the step-by-step actions necessary to allow changes to your license to be reflected in your Sisense instance. Use Cases This applies for all customers on Sisense versions prior to version 2021.5. On newer ver...

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QA Testing

The Quality Assurance phase will usually be done after the dashboard development is done and the data is validated, and before the User Acceptance Test (UAT). For more information about these phases please see the following: Data Validation UAT In th...

Get License Key for Offline activation by an API call

There is an option to get an activation key using an API GET call to the Sisense licensing server rather than needing to log into the Sisense site to obtain this information. Use case: This method helps generating license keys in a batch when you nee...

How to Run a Repair

A repair is a process that will re-install the currently used version of Sisense. This can be useful in situations where your installation has become corrupted. No ElastiCube data or Sisense Web configurations will be changed. However, if you made an...

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Accessing cubes from another server

Question: How can I access all the cubes from another server, if I installed another Sisense system on another machine? Answer: In order to get the cubes from another server you can follow these steps. If the computer you're working on is a computer ...

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