Knowledge
Note: We are actively completing a knowledge migration process. This space will grow over the next few months as this work is completed.
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Knowledge Base Articles

Introduction to sisense.com portal

Sisense portal is a small client-facing application that is used for checking and managing your license details, adding users to your license, generating a key for offline installations, accessing the Trial version, and others. Let us take a look at ...

intapiuser by Community Team Member
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Support tickets lifecycle

If you are interested in how Sisense support working with ticket, this article is for you. Beforehand we recommend checking the following links: I’m New To Sisense - Where To Begin! Signing in to Sisense Support Portal Guideline for submitting a Supp...

intapiuser by Community Team Member
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Signing in to Sisense Support Portal

How do I sign in? To access the Support Portal, you must first register for a Sisense Community account. Please ensure you use the same business email we normally correspond with as emails must match our contact management system to link your Communi...

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intapiuser by Community Team Member
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Why you should backup your Sisense

Sisense application contains many different things that depend on each other, so they should be back up.Here we described the most common risks for Sisense instance if it is working without scheduled backup1: Upgrade risks: Custom plugins: after upgr...

intapiuser by Community Team Member
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Why do you need to upgrade the Sisense version?

Sisense is used to empower everyone in the organization, regardless of skill level, to infuse analytics right where they need it to deliver better business decisions. Extend the impact to your customers by infusing analytic experiences into your prod...

intapiuser by Community Team Member
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Guideline for submitting a Support inquiry

The following provides you with a guideline on what information to capture and detail in the process of opening a support inquiry. CategoryRecommended DetailsWhat is the problem?- Describe the issue you are experiencing and the functionality that is ...

intapiuser by Community Team Member
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Tips & Tricks From Sisense Masters

Our Sisense BI Consultants are a goldmine of amazing tips & tricks that can help you get the most out of your Sisense experience. We’ve asked some of our BI Consultants to give you their favorite time saving, productivity driving tips & tricks. Pleas...

intapiuser by Community Team Member
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Troubleshooting FAQ

How do I reset my password? If you need to reset the password to access your dashboards, navigate to the URL for your dashboards and click the hyperlink for "Forgot your password? Click here": Then enter your email address and click send: You should ...

intapiuser by Community Team Member
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Email community@sisense.com