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Support tickets lifecycle

If you are interested in how Sisense support working with ticket, this article is for you. Beforehand we recommend checking the following links: Getting Started with Sisense Signing in to Sisense Support Portal Guideline for submitting a Support inqu...

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Signing in to Sisense Support Portal

How do I sign in? To access the Support Portal, you must first register for a Sisense Community account. Please ensure you use the same business email we normally correspond with as emails must match our contact management system to link your Communi...

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intapiuser by Community Team Member
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Why you should backup your Sisense

Sisense application contains many different things that depend on each other, so they should be back up.Here we described the most common risks for Sisense instance if it is working without scheduled backup1: Upgrade risks: Custom plugins: after upgr...

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Why do you need to upgrade the Sisense version?

Sisense is used to empower everyone in the organization, regardless of skill level, to infuse analytics right where they need it to deliver better business decisions. Extend the impact to your customers by infusing analytic experiences into your prod...

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Guideline for submitting a Support inquiry

The following provides you with a guideline on what information to capture and detail in the process of opening a support inquiry. CategoryRecommended DetailsWhat is the problem?- Describe the issue you are experiencing and the functionality that is ...

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Troubleshooting FAQ

How do I reset my password? If you need to reset the password to access your dashboards, navigate to the URL for your dashboards and click the hyperlink for "Forgot your password? Click here": Then enter your email address and click send: You should ...

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Community Toolbox

Recommended quick links to assist you in optimizing your community experience:

Developers Group:

Product Feedback Forum:

Need additional support?:

Submit a Support Request

The Legal Stuff

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