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Knowledge Base Articles

Resolving JVM Heap Errors During A Cube Build

Resolving JVM Heap Errors During A Cube Build Occasionally when building a cube, you may run into an “Out Of Memory Error: Java Heap Space” error, as seen below.The build logic runs inside a Java Virtual Machine, which utilizes heap space as temporar...

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HunterB by Sisense Team Member
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Report Manager: Most Common Troubleshooting Steps

Report Manager: Most Common Troubleshooting StepsSisense has gone through and collected the most commonly reported issues related to the Report Manager plugin. Save time and effort by reading through the most common Report Manager plugin troubleshoot...

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vladyslavk by Sisense Team Member
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EKS Kubernetes Version Upgrade

EKS Kubernetes Version Upgrade Below are steps on how to upgrade the Kubernetes version in AWS Kubernetes Service (EKS). First, ensure that the current version is compatible with the K8S version you will upgrade to. If not, upgrade the Sisense versio...

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OlegV by Sisense Team Member
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Setup SSL on Sisense (Linux version)

Setup SSL on Sisense (Linux version) The below procedure is to outline how to set up SSL on Sisense. Why do you want to set up SSL on Sisense? When you have SSL set up on your system you can access the Sisense platform through a secure HTTPS connecti...

vsolodkyi by Sisense Team Member
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Sisense Kubernetes Cluster Health Check

Sisense Kubernetes Cluster Health Check Check the pods status 1. Check if there are pods that are not in a Running or Competed state. kubectl get po -A -o wide | egrep -v 'Running|Completed' -A is used to get pods from all namespaces (Sisense is usua...

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antonvolov by Sisense Team Member
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Build Stability Improvements on Heavy Loaded Systems

Symptoms Relevant for Linux Below are a couple of select symptoms your system could be experiencing under a big load with simultaneous builds. Please note the list is not exhaustive: Build failures over random cubes or a couple of cubes that are bein...

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Oleg_S by Sisense Team Member
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Branding/White Labeling with Sisense

What is Branding? Branding or white-labeling is a way to alter the visual part of an application to match your application's visual style. Sisense provides a list of options for rebranding the visual style of GUI, emails, and so on. Sisense provides ...

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RabbitMQ authentication user fix on W2022.3+ version

Symptoms Starting from the W2022.3 version, Sisense uses a non-default authentication user while connecting from any microservices to Sisense RabbitMQ (Sisense.Broker service). In some cases, you may need to manually re-provision the RabbitMQ user. F...

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Oleg_S by Sisense Team Member
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How To Troubleshoot Build Failures (Linux OS)

HOW TO TROUBLESHOOT BUILD FAILURES (Linux OS)Building an ElastiCube imports the data from the data source(s) that have been added. The data is stored on the Sisense instance, where future dashboard queries will be run against it. You must build an El...

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Krutika by Sisense Team Member
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Configure Color of Links in Jump To Dashboard

The colors of the links or clickable elements opening the modal dashboard in a widget where Jump To Dashboard is enabled, can be changed with slight modification of the plugin. The two files that can be modified for this functionality are :The color ...

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How to Diagnose Slow Dashboard Load Time

There are multiple factors that affect dashboard performance. A dashboard consists of widgets, plugins, scripts, filters, and, most important, queries. In this article, we will examine how to diagnose and pinpoint what may be slowing your dashboard d...

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Krutika by Sisense Team Member
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