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Knowledge Base Articles

Add-ons Troubleshooting

Add-ons Troubleshooting This article gives detailed troubleshooting steps on how to handle Add-on or Plugin issues. Follow the steps below to troubleshoot any issue before contacting Sisense Support. Step 1 – Check if the add-on is officially support...

Clean cached RAM

Clean cached RAM This article will discuss how to clean cached RAM on a Linux system. We’ll see how to carry out the clean-up process manually. We’ll make use of tools such as Grafana and echo. Linux is borrowing unused memory for disk caching. This ...

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Oleksandr by Sisense Team Member
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Exporting Options in SisenseJS

Exporting Options in SisenseJS SisenseJS is a powerful tool that allows embedding widgets from Sisense into external applications. Despite it being a very straightforward way of embedding, SisenseJS has some missed functionality. For example, there a...

How to export snapshot file from Grafana

In case when it is not possible to share dashboard via https://snapshot.raintank.io/ (for example due to security policies) next flow could be used to export JSON of dashboard with required data included:Open required dashboard and set the time range...

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vsolodkyi by Sisense Team Member
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Cleaning /Opt Storage

Cleaning /opt storage In this article, we'll discuss how we can clean a Linux system of unused files and directories to free up disk space. We’ll see how to carry out the clean-up process manually. We’ll make use of tools such as du and sort. 1. Log ...

Oleksandr by Sisense Team Member
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Top 4 Reasons Your View Isn't Materializing

Ever have a SQL view that won't seem to materialize? Getting that dreaded red X even when results are showing in the View editor? Well follow the below instructions to turn those red X's into green checks!1. YOUR SQL SYNTAX ISN'T REDSHIFT COMPATIBLE....

intapiuser by Community Team Member
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How To Read Dates Before 1970

Question: I have to display a field with dates such as 06/05/1851, 07/07/1891 and things like that. I tried to workaround this by using CreateDate() but the data displayed is 01/01/1970. Do you know how I can display the right date in Sisense.Solutio...

intapiuser by Community Team Member
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How to Diagnose Slow Dashboard Load Time

For detailed steps on diagnosing slow Dashboard load times, please refer to this new Community Article: https://community.sisense.com/t5/knowledge/how-to-diagnose-slow-dashboard-load-time/ta-p/3148

intapiuser by Community Team Member
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Google Maps Heatmap - Custom Widget

Disclaimer: This is the community solution that doesn't go through a proper testing and support cycle and is not officially supported.In recent times JS libraries markerclusterer.js and infobox.js used for this plugin development are not present on a...

intapiuser by Community Team Member
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How to create JDBC connector on a new Framework

Previously in Linux, Sisense were using so called "Old Framework" for connectors - this means connectors from Windows that were ported to Linux environment. However now Sisense developing the connector designed for Linux specifically. Some portion of...

intapiuser by Community Team Member
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How to fix Safe-Mode on Build, Dashboard

The Safe-Mode is triggered when the pod (query/build) OR overall server RAM consumption gets to 85% of usage. If Safe Mode is triggered on build - it will cancel the build due to OOM. On the dashboard - the application will restart the Query pod of t...

intapiuser by Community Team Member
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How To Concate Three Strings In Elasticube

Question: I have requirement to combine and show the dimension. There are two dimensions Product and Product_Family. I want to display it as single dimension in charts like "Product 1 | Product Family 1", "Product 2 | Product Family 1", so on.Solutio...

intapiuser by Community Team Member
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