Upcoming Support Portal Migration & Enhanced Experience
We’re excited to share that our Support Portal will soon be migrating to a new ticketing system! This upgrade is designed to provide you with faster responses, better tracking, and a more modern support environment.
| What’s new? | What this means for you: |
| * Improved AI Chatbot: Get faster, more accurate answers to common questions with our smarter AI assistant.* Enhanced Portal Experience: A redesigned interface makes it easier than ever to submit requests and track your ticket history.* Streamlined Workflows: Faster backend processing for quicker resolutions. | * Existing tickets: All open tickets will continue to be handled with care.* Service continuity: You may notice brief periods of limited access during the transition.* New requests: Once complete, all new support requests will be submitted through the upgraded system. |
Timeline:The migration is planned for January 14th. We’ll keep you informed if there are any changes to this schedule.
What you need to do:No action is required at this time. We will share detailed instructions and the link to the new portal once it’s live.Thank you for your patience as we build a better support experience for you! If you have any urgent issues during the transition, please reach out via support@sisense.com.
-Sisense Support Team
