Steps to do before contacting support regarding build failures What to do and which information about errors to gather before contacting support team to ensure faster resolution of the issue. 1st step for any build error: -Check error logs in UI. Ca...
How to identify and download logs from the Sisense server Usually, you are provided with the list of logs needed for the investigation of your issue by the Sisense support team. They may include names of the file and, if you are experiencing build ...
Resolving the resize widget Issue when the Tabber Widget is in useIntroductionWhen using the Tabber widget, you may encounter issues where other widgets cannot be resized. This guide provides a step-by-step solution to resolve the problem by temporar...
Mastering custom actions in Sisense: debugging and understanding payload propertiesWhen you use a custom action from the community, develop your own, or try to understand why your action does not work as expected, sometimes you need to change the cus...
Resolving plugin build issuesIntroductionThis guide provides step-by-step instructions to address common issues with plugins failing to compile. Possible symptoms of this issue include a newly added system add-on not appearing or changes made to the ...
Resolving installation error for Sisense - sisense-installer/bin/activate: no such file or directory Summary This article provides a basic understanding of a common error encountered during the installation of Sisense on Linux systems. Verifying Pyt...
How to resolve browser freezing issues (page unresponsive) on your dashboards This article addresses the issue of web pages freezing and becoming unresponsive when users interact with certain Sisense dashboards. It typically occurs when the browser i...
Use case You have specific libraries in Notebooks that have to be installed to run Custom code tables. However, these libraries can be uninstalled automatically (during upgrade or other system changes). Solution Add the following Python code into th...
Sisense application logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of inciden...
The error "cp: cannot create regular file '/usr/local/bin/kubectl': Text file busy" typically occurs when multiple upgrade processes are running simultaneously, causing a conflict when trying to update the kubectl binary. [2024-10-30 12:33:34] ...
[Custom SMTP Email Server] - Google SMTP - 534-5.7.9 Application-specific password required When using GoogleSMTP with Sisense, you might encounter an issue where emails stop being received, and the logs display the following error message: 534-5.7....
[Custom SMTP Email Server] - Outlook365 Error - 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. As of 2024, If you're using Outlook365 as your SMTP server, you might encounter the foll...
When troubleshooting complex issues in Sisense such as PDF export, widget not loading etc., it is sometimes necessary for our support team to obtain additional information about the network requests that are generated in your browser while an issue o...
Scheduled Email Randomly not sent when scheduled dashboard reports are sent via email. If you see several emails goes out correctly. And several mails did not sent or not recieved at all. You may want to try the following: 1) Increase the memory l...
Having difficulty with Dashboard performance For slow-loading dashboards, you will need to consider the following: Too Many Widgets - The best practice is to have 6 to 8 widgets per dashboard. This is due to the number of concurrent queries requir...
Resolving Elasticube(s) not starting to build process issue Summary This article addresses the issue where Elasticubes are not properly starting the build process and fail to produce a build error (before the initialization process can begin). Step-...
Analyze SQL Query vs Visualize JAQLQuestion: What is the "Analyze SQL Query" section of the widget for? I can see its SQL however there are no recommendations or visualizations to show the execution or how to improve the query.There used to be a visu...
Troubleshooting Pods in Kubernetes ClustersIn Kubernetes, pods can encounter various issues that prevent them from running correctly. Understanding the different pod states and how to troubleshoot them is essential for maintaining a healthy cluster. ...
Simply Ask (NLQ) Not Showing New Fields After EnablingQuestionWe created a widget and enabled Simple Ask (NLQ). After that, we added one more widget with different fields, but they are not appearing in Simple Ask. What should we do?AnswerPlease do th...
[Custom SMTP Email Server] - Outlook365 Error - 432 4.3.2 Concurrent connections limit exceeded. Note: As of 2024, if you're using Outlook365 as your SMTP server, you might encounter the following error when sending batch emails: ERROR: Message fail...
