Troubleshooting
cancel
Showing results for 
Search instead for 
Did you mean: 

Knowledge Base Articles

Websocket Functionality Within Sisense

Websocket Functionality Within SisenseIntroductionSisense uses the WebSocket Protocol to load dynamic content within the platform. It’s important to remember that the WebSocket Protocol is simply an upgrade of HTTP(S) traffic, relying on the same bas...

Wyatt_0-1669658656681.png Wyatt_1-1669658656667.png Wyatt_2-1669658656712.png
Wyatt by Sisense Team Member
  • 1555 Views
  • 0 comments
  • 2 kudos

Resolving JVM Heap Errors During A Cube Build

Resolving JVM Heap Errors During A Cube Build Occasionally when building a cube, you may run into an “Out Of Memory Error: Java Heap Space” error, as seen below. The build logic runs inside a Java Virtual Machine, which utilizes heap space as tempo...

HunterB_0-1663165954241.png HunterB_1-1663165954157.png
Anonymous by Not applicable
  • 1233 Views
  • 0 comments
  • 0 kudos

Report Manager: Most Common Troubleshooting Steps

Report Manager: Most Common Troubleshooting Steps Sisense has gone through and collected the most commonly reported issues related to the Report Manager plugin. Save time and effort by reading through the most common Report Manager plugin troublesho...

vladyslavk_0-1663011235869.png vladyslavk_1-1663011235911.png vladyslavk_2-1663011235967.png vladyslavk_3-1663011235956.png
vladyslavk by Sisense Team Member
  • 2632 Views
  • 0 comments
  • 0 kudos

Build Stability Improvements on Heavy Loaded Systems

Symptoms Relevant for Linux Below are a couple of select symptoms your system could be experiencing under a big load with simultaneous builds. Please note the list is not exhaustive: Build failures over random cubes or a couple of cubes that are bei...

Oleg_S_2-1661428662618.png Oleg_S_1-1661428175124.png Oleg_S_3-1661429254586.png Oleg_S_6-1661429397007.png
Oleg_S by Community Team Member
  • 1765 Views
  • 0 comments
  • 4 kudos

RabbitMQ authentication user fix on W2022.3+ version

Symptoms Starting from the W2022.3 version, Sisense uses a non-default authentication user while connecting from any microservices to Sisense RabbitMQ (Sisense.Broker service). In some cases, you may need to manually re-provision the RabbitMQ user. ...

Oleg_S_0-1659698192480.png Oleg_S_1-1659698317945.png Oleg_S_2-1659698518559.png
Oleg_S by Community Team Member
  • 1861 Views
  • 0 comments
  • 0 kudos

How to Diagnose Slow Dashboard Load Time

There are multiple factors that affect dashboard performance. A dashboard consists of widgets, plugins, scripts, filters, and, most important, queries. In this article, we will examine how to diagnose and pinpoint what may be slowing your dashboard d...

Krutika_0-1651781532458.png Krutika_1-1651781532454.png
Krutika by Sisense Team Member
  • 4040 Views
  • 0 comments
  • 9 kudos

Installation Problem. License server is unavailable

Question: I am trying to download and install Sisense but when I do, it says the license server is unavailable. Answer: If your license is up do date, please take the following steps: Within the Windows menu, search for Sisense Activation, then ri...

Data Problem With Google Sheets Connector

Question We run into a bizarre problem where the first column in the spreadsheet (the date column) gets corrupted.  Sometimes a date gets repeated twice; sometimes it gets eliminated entirely.  Here's a couple screenshots of the first two columns, f...

Community_Admin_0-1634472740647.png Community_Admin_1-1634472740676.png

Resizing SVI (System Volume Information)

Question: Sometimes your server might run out of space on because the SVI (System Volume Information) is eating up all memory.   The system volume information is used in windows in order to save information related to system restore which is used wh...