Sisense application logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of inciden...
The error "cp: cannot create regular file '/usr/local/bin/kubectl': Text file busy" typically occurs when multiple upgrade processes are running simultaneously, causing a conflict when trying to update the kubectl binary. [2024-10-30 12:33:34] ...
[Custom SMTP Email Server] - Google SMTP - 534-5.7.9 Application-specific password required When using GoogleSMTP with Sisense, you might encounter an issue where emails stop being received, and the logs display the following error message: 534-5.7....
[Custom SMTP Email Server] - Outlook365 Error - 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. As of 2024, If you're using Outlook365 as your SMTP server, you might encounter the foll...
Troubleshooting Pods in Kubernetes ClustersIn Kubernetes, pods can encounter various issues that prevent them from running correctly. Understanding the different pod states and how to troubleshoot them is essential for maintaining a healthy cluster. ...
Resolving SystemError and Memory Allocation Issues in NotebooksSummaryThis article addresses common issues encountered when running notebooks, specifically SystemError and memory allocation errors. It provides step-by-step instructions to resolve the...
Resolving MongoDB Connector Performance Issues in Sisense Summary This article addresses performance issues caused by the MongoDB connector in Sisense, specifically related to the addition of an unnecessary parameter in queries and as a result, lead...
Resolving Limited Column Retrieval in Sisense API Connection to Jira Summary This article addresses the issue where a Sisense API connection to Jira only retrieves native columns and does not include custom column fields. It provides a step-by-step ...
Resolving Installation Failures with "Error occurred during validate_ssl_certs section" Issue: During the installation process on a Linux system, you may encounter the error message: "Error occurred during validate_ssl_certs section." This error typ...
Installation fails with /bin/activate: No such file or directory Sisense installation may fail in the very beginning with the following symptoms: [2024-06-18 18:07:02] Preparing System ...[2024-06-18 18:07:02] Linux user: sistemas[2024-06-18 18:07:0...
Fixing the File Manager When It's Not Working for Tenant Admins Despite the "File Manager" being enabled in the "Feature Management" menu and working properly for the System tenant admins, the tenant admins receive the "Access Forbidden" error on th...
Solutions to commonly found issues when setting up a new Sisense ComposeSDK project during beta The first two solutions involve issues with installing ComposeSDK dependencies during the beta period while the ComposeSDK dependencies are hosted ...
Restoring missing connector Introduction Sometimes connectors can go missing for some reason, leading to a breakdown in data connectivity. Restoring these connectors is crucial to maintaining a smooth data flow within your Sisense environment. This...
There is a known issue that is planned to be fixed in the Sisense L2023.6+. If you install Sisense on CentOS or RHEL version >= 8 the old EPEL 7 repositories are used instead of EPEL 8 To fix this issue: Locate in the installation folder and open i...
This guide will demonstrate a few official first steps for troubleshooting many of the common issues that we see with the emails portion of the Sisense Application. This guide exclusively focuses on Sisense Version 7.2+. Please follow all of the rele...
Question: MongoDB logs keep growing and lead to no available space on Drive. Solution: Need to Enable Log Rotation In MongoDB. The following properties, located in "C:\Program Files\Sisense\Infra\MongoDB\mongodbconfig.conf", enable the log rotatio...
Question: Sisense Service hangs and I try to start them in Windows Services, but the usual net stop & net start will not restart them. net stop /y will stop all dependencies. Solution: Follow the instructions below to force start a Sisense Servi...
Sisense Linux Multinode: MongoDB, Zookeeper and Data Recovery Problem: In unfortunate circumstances, there are situations where a Sisense Linux Multinode instance can become corrupted and the only choice to move forward is reinstallation. Sometimes i...
Question: Sisense installation on Windows server stuck at 20% install and then the installer fails: In the %temp% install logs we saw the following errors: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0 Error 0x80070570: ...
Question: When I'm trying to sign out from my existing login. It shows a warning alert "Sign out failed". Answer: This error might happen when Sisense Activation is not run with administrator privileges. To fix this error please try the following:...
