Troubleshooting
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Knowledge Base Articles

Troubleshooting Export to Excel Issues

Introduction In version 6.7, Sisense introduced support for exporting pivot table widgets to Microsoft Excel. For general information about the feature and how to use it, please review https://docs.sisense.com/win/SisenseWin/downloading-pivot-tables-...

intapiuser by Community Team Member
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Error exporting to PDF

Sisense allows you to generate a PDF report of your dashboard when you need to take copies of your dashboards with you for meetings or sharing them with others. This article gives detailed  troubleshooting steps on how to handle PDF export failures ...

intapiuser by Community Team Member
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JWT Token Not Working After Upgrade to Version 6.7 (and Up)

If you are using JWT SSO in Sisense, the SSO might stop working after upgrading to version 6.7 and up. The reason for that could be a missing "typ": "JWT" attribute in the JWT token's header. To check if the header attribute is missing, retrieve the ...

intapiuser by Community Team Member
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Resizing SVI (System Volume Information)

Question: Sometimes your server might run out of space on because the SVI (System Volume Information) is eating up all memory.   The system volume information is used in windows in order to save information related to system restore which is used wh...