How to update style sheets in the branding folder for dashboardsIntroductionIn this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to br...
Resolving Build Failures Due to Memory Issues [Safe-Mode]This is the guide of which settings should be checked and adjusted to resolve the problem and prevent future occurrences, in cases when cubes fail with the error ‘Safe-mode’. Please follow the ...
Resolving Missing Parse Option in SQL DB ConnectionThis article addresses the issue of the missing "Parse" option when connecting to an SQL database in Sisense. Users may encounter this problem when attempting to parse data from SQL DB connections. T...
403 error in UI when trying to change the Excel connection to upload a new fileThis article describes what you should check when encountering a 403 error when trying to change an Excel connection to a new source file.Possible root causeThe error can ...
How to Troubleshoot UI Issues Using DevTools (HAR File & Console Logs)Step 1: Open Developer Tools (DevTools) Open Google Chrome, Microsoft Edge, or Mozilla Firefox. Press F12 or Ctrl + Shift + I (Cmd + Option + I on Mac) to open DevTools. 3. A panel...
Steps to do before contacting support regarding build failures What to do and which information about errors to gather before contacting support team to ensure faster resolution of the issue. 1st step for any build error: -Check error logs in UI. Ca...
How to identify and download logs from the Sisense server Usually, you are provided with the list of logs needed for the investigation of your issue by the Sisense support team. They may include names of the file and, if you are experiencing build ...
How to resolve browser freezing issues (page unresponsive) on your dashboards This article addresses the issue of web pages freezing and becoming unresponsive when users interact with certain Sisense dashboards. It typically occurs when the browser i...
