Content
Step-by-Step Guide
Check your Elasticube fiscal year start month
Open Sisense Admin or Elasticube Manager.
Navigate to the Elasticube used by the affected dashboard.
Locate the Fiscal Year ...
12-02-2025 Step-by-Step Guide:
Common Symptoms
The Usage Analytics Model build fails each time you run it
Reports are outdated (typically by several weeks or more)
Error messages reference issues suc...
11-28-2025 If you are using JWT-based SSO in Sisense, upgrading to version 6.7 or later may cause authentication failures. This issue could be linked to a missing "typ": "JWT" attribute in the JWT token header....
10-06-2025 The Helm Provisioner is an essential tool designed to simplify and automate the deployment of Sisense using Helm charts. When issues occur during installation or upgrades, the following troubleshooti...
09-29-2025 While deploying Sisense on EKS with ALB (https://docs.sisense.com/main/SisenseLinux/using-an-aws-load-balancer-controller-with-sisense-on-amazon-eks.htm), you may notice that the installation has pa...
09-29-2025 You found that the data type is different from the one you have in data source, lets fix it. L2025.*
09-24-2025 This article addresses an issue where dashboards in Sisense that use a Google Maps widget render correctly in the web interface but appear blank in PDF exports. The problem is typically related to de...
08-13-2025 Troubleshooting SSO integration with Sisense and auth0-linux
07-23-2025 If you're having trouble using Sisense - whether it's a broken layout, buttons not working, or a page not loading properly - you might be facing a local issue related to your browser, device, or netw...
07-21-2025 Users working with Live data models may report that a specific schema or database suddenly stops displaying available tables when browsing the schema. The API request (list_table_schemas) returns HTT...
06-23-2025 This guide provides a general approach for troubleshooting Sisense Linux-based deployments running on Kubernetes. It is intended to collect initial information and perform basic diagnostics.
06-20-2025 Step-by-Step Guide:
In case the Validator is failing, we can perform some adjustments and review its process from the pod itself to verify what exactly went wrong.
As the Validator pod is launch...
06-20-2025 To provide both users and Sisense support engineers with a consistent approach to diagnosing and resolving unexplained 404 (Not Found) errors observed in the browser when loading dashboards, data mod...
05-27-2025 When using backslashes (\) in Sisense custom table queries, values like N\A may be rendered as NA due to MonetDB's handling of escape characters. To avoid this, use a forward slash (/) instead, or pr...
05-27-2025 When using EC2EC connections in Sisense, it's important to configure Data Groups properly to avoid build failures caused by the "Stop When Idle" feature. Data source cubes must remain in the Running ...
05-27-2025 This article addresses common issues with the Scatter Map widget in Sisense, specifically when the map does not display as intended. By following the steps outlined here, you can diagnose and resolve...
05-22-2025 Pulse troubleshooting guide (Linux) Introduction: This guide will help you troubleshoot common issues with Sisense Pulse Alerts on Linux. Step-by-Step Guide: Issue: Not Receiving Pulse Ale...
05-07-2025 In this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to browser caching, which prev...
04-14-2025 This article will cover how to troubleshoot common backup failures in Sisense.
03-31-2025 How to fix version difference between client (1.xx) and server (1.xx) exceeds the supported minor version skew warning during the upgrade
03-28-2025