Common issues with last activity updatesIntroductionIn addition to the Audit Log and Usage Analytics Model, Sisense also collects activity metrics in the system, for example, the lastActivity field of the user (can be found on the Admin -> Users page...
How to troubleshoot backup failures on LinuxHow to start a backupSisense supports two options to initiate the creation of an application backup:Via Sisense SI cli command: https://docs.sisense.com/main/SisenseLinux/backing-up-and-restoring-sisense.ht...
Version difference between the client (1.xx) and the server (1.xx) exceeds the supported minor version skew of +/-1Sometimes during the upgrade process, you can see such a warning:sisense@node1:~/sisense-L2024.3.0.501$ ./sisense.sh single_config.yaml...
Resolving "Internal Server Error" When Importing Model with Generic JDBC Connector This article addresses the issue of encountering an "Internal Server Error" when importing a model from a local desktop to a production environment using the Generic ...
Resolving "Internal Server Error" When Importing Model with Generic JDBC ConnectorThis article addresses the issue of encountering an "Internal Server Error" when importing a model from a local desktop to a production environment using the Generic JD...
Resolving Missing Generic JDBC Connector in SisenseThis article addresses the issue where the Generic JDBC connector is not visible under available connectors for users logged in with a designer account in Sisense version 2023.6 or newer. This proble...
Mongo issue and their possible solutions The query translated from SQL to MQL is adding additional unnecessary parameter {"$not": {"$type": 2}} randomly. This leads to the following consequences: index is not included in the execution plan full tabl...
Resolving DBLink Issues in Sisense for Postgres Connections This article addresses the issue of using DBLink with Postgres connections in Sisense. DBLink is a feature in PostgreSQL that allows users to connect and query data across different database...
Resolving Missing Generic JDBC Connector in Sisense This article addresses the issue where the Generic JDBC connector is not visible under available connectors for users logged in with a designer account in Sisense version 2023.6 or newer. This probl...
How to Troubleshoot UI Issues Using DevTools (HAR File & Console Logs)Step 1: Open Developer Tools (DevTools) Open Google Chrome, Microsoft Edge, or Mozilla Firefox. Press F12 or Ctrl + Shift + I (Cmd + Option + I on Mac) to open DevTools. 3. A panel...
Steps to do before contacting support regarding build failures What to do and which information about errors to gather before contacting support team to ensure faster resolution of the issue. 1st step for any build error: -Check error logs in UI. Ca...
How to identify and download logs from the Sisense server Usually, you are provided with the list of logs needed for the investigation of your issue by the Sisense support team. They may include names of the file and, if you are experiencing build ...
Mastering custom actions in Sisense: debugging and understanding payload propertiesWhen you use a custom action from the community, develop your own, or try to understand why your action does not work as expected, sometimes you need to change the cus...
Resolving installation error for Sisense - sisense-installer/bin/activate: no such file or directory Summary This article provides a basic understanding of a common error encountered during the installation of Sisense on Linux systems. Verifying Pyt...
How to resolve browser freezing issues (page unresponsive) on your dashboards This article addresses the issue of web pages freezing and becoming unresponsive when users interact with certain Sisense dashboards. It typically occurs when the browser i...
Use case You have specific libraries in Notebooks that have to be installed to run Custom code tables. However, these libraries can be uninstalled automatically (during upgrade or other system changes). Solution Add the following Python code into th...
