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Knowledge Base Articles

Sisense Application Logs

Sisense Application Logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of incident...

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Vicki19 by Sisense Team Member
  • 693 Views
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Clean cached RAM

Clean cached RAM This article will discuss how to clean cached RAM on a Linux system. We’ll see how to carry out the clean-up process manually. We’ll make use of tools such as Grafana and echo. Linux is borrowing unused memory for disk caching. This ...

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Oleksandr by Sisense Team Member
  • 775 Views
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How to export snapshot file from Grafana

In case when it is not possible to share dashboard via https://snapshot.raintank.io/ (for example due to security policies) next flow could be used to export JSON of dashboard with required data included:Open required dashboard and set the time range...

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vsolodkyi by Sisense Team Member
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Cleaning /Opt Storage

Cleaning /opt storage In this article, we'll discuss how we can clean a Linux system of unused files and directories to free up disk space. We’ll see how to carry out the clean-up process manually. We’ll make use of tools such as du and sort. 1. Log ...

Oleksandr by Sisense Team Member
  • 395 Views
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Install Error Service 'W3SVC' (W3SVC) failed to start

During the install of Sisense, you may run into the following error: We're sorry, There was an error with your Sisense installationService 'W3SVC' (W3SVC) failed to start. Please restart your computer and try installing again. The W3SVC service is a ...

intapiuser by Community Team Member
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Force Start A Sisense Service From Windows PowerShell

Question: Sisense Service hangs and I try to start them in Windows Services, but the usual net stop & net start will not restart them. net stop /y will stop all dependencies. Solution: Follow the instructions below to force start a Sisense Service: L...

intapiuser by Community Team Member
  • 366 Views
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How to install new kernel or update existing one in Ubuntu

Some OS related issues could be fixed by installing a different Linux Kernel. In this article we will review how to install a new kernel and make it bootable by default.Installing a new kernelDisplay version of currently running Kernel: uname -r Exam...

vsolodkyi by Sisense Team Member
  • 18001 Views
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EKS Kubernetes Version Upgrade

EKS Kubernetes Version Upgrade Below are steps on how to upgrade the Kubernetes version in AWS Kubernetes Service (EKS). First, ensure that the current version is compatible with the K8S version you will upgrade to. If not, upgrade the Sisense versio...

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OlegV by Sisense Team Member
  • 1207 Views
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Build Stability Improvements on Heavy Loaded Systems

Symptoms Relevant for Linux Below are a couple of select symptoms your system could be experiencing under a big load with simultaneous builds. Please note the list is not exhaustive: Build failures over random cubes or a couple of cubes that are bein...

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Oleg_S by Community Team Member
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Health and Maintenance of Sisense Environment

Overview: Keeping your Sisense environment healthy and up to date is essential to a successful Sisense instance. This article contains general information about Sisense deployment and maintenance. Please reference the linked articles for additional i...

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Get License Key for Offline activation by an API call

There is an option to get an activation key using an API GET call to the Sisense licensing server rather than needing to log into the Sisense site to obtain this information. Use case: This method helps generating license keys in a batch when you nee...

Get ElastiCube from Process ID

Question I would like to be able to track memory consumption of my ElastiCubes, but I can't find an easy way to link the process ID of my ElastiCube to the cube name. Answer If you open the Task Manager, go to the Details tab and right-click on one o...

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