How to update style sheets in the branding folder for dashboardsIntroductionIn this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to br...
How to troubleshoot backup failuresHow to start a backupSisense supports two options to initiate the creation of an application backup:Via Sisense SI cli command: https://docs.sisense.com/main/SisenseLinux/backing-up-and-restoring-sisense.htm Via RES...
Version difference between the client (1.xx) and the server (1.xx) exceeds the supported minor version skew of +/-1Sometimes during the upgrade process, you can see such a warning:sisense@node1:~/sisense-L2024.3.0.501$ ./sisense.sh single_config.yaml...
Error in ingress-nginx-controller pod after upgrading Sisense to L2024.1:main.go:64] port 80 is already in use. Please check the flag --http-port !NOTE! - this guide is relevant for non-cloud managed Sisense deployments i.e. installed with Sisense K...
"Failed validating Kuberenetes ports at node" error while Sisense installationSometimes, while Sisense is being installed/re-installed on a Linux environment,"Failed validating Kuberenetes ports at node" error might reveal.Example of the error popula...
How to Troubleshoot UI Issues Using DevTools (HAR File & Console Logs)Step 1: Open Developer Tools (DevTools) Open Google Chrome, Microsoft Edge, or Mozilla Firefox. Press F12 or Ctrl + Shift + I (Cmd + Option + I on Mac) to open DevTools. 3. A panel...
How to identify and download logs from the Sisense server Usually, you are provided with the list of logs needed for the investigation of your issue by the Sisense support team. They may include names of the file and, if you are experiencing build ...
Sisense application logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of inciden...
The error "cp: cannot create regular file '/usr/local/bin/kubectl': Text file busy" typically occurs when multiple upgrade processes are running simultaneously, causing a conflict when trying to update the kubectl binary. [2024-10-30 12:33:34] ...
Scheduled Email Randomly not sent when scheduled dashboard reports are sent via email. If you see several emails goes out correctly. And several mails did not sent or not recieved at all. You may want to try the following: 1) Increase the memory l...
Resolving SystemError and Memory Allocation Issues in NotebooksSummaryThis article addresses common issues encountered when running notebooks, specifically SystemError and memory allocation errors. It provides step-by-step instructions to resolve the...
Resolving Issues with Updating EC2EC Passwords in Elasticube Connections Summary This article addresses the issue of updating EC2EC (Elasticube to Elasticube) passwords in the context of employee off-boarding or password changes. Specifically, it c...
Fixing the File Manager When It's Not Working for Tenant Admins Despite the "File Manager" being enabled in the "Feature Management" menu and working properly for the System tenant admins, the tenant admins receive the "Access Forbidden" error on th...
During the install of Sisense, you may run into the following error: We're sorry, There was an error with your Sisense installationService 'W3SVC' (W3SVC) failed to start. Please restart your computer and try installing again. The W3SVC service is ...
Question: Sisense Service hangs and I try to start them in Windows Services, but the usual net stop & net start will not restart them. net stop /y will stop all dependencies. Solution: Follow the instructions below to force start a Sisense Servi...
Symptoms Relevant for Linux Below are a couple of select symptoms your system could be experiencing under a big load with simultaneous builds. Please note the list is not exhaustive: Build failures over random cubes or a couple of cubes that are bei...
Question: Sometimes your server might run out of space on because the SVI (System Volume Information) is eating up all memory. The system volume information is used in windows in order to save information related to system restore which is used wh...
