Utilising custom fonts is great to accompany branding/styling guidelines, but a lot of font platforms (such as https://fontwerk.com) don't even provide TTF files anymore and are moving to other formats such as OTF.  FontShop.com also refers specifically to this and that you have to download a type, not a font collection. The FAQs from Fontwerk refer specifically to the fact that they are moving beyond TTF ... But I really need TTF, SVG, EOT, WOFF fonts! No, you really don’t. From experience, we know that this sort of requirement often stems from an old habit or in a case where the old file formats are required because of old hardware. If this is the case or if you are unable to put old habits to rest, we will of course still be happy to produce the formats on request, but for a fee. https://fontwerk.com/en/faq It would be great if Sisense could support font formats in some of the more recent formats. ... View more

Hi Team,  In Support Portal we can have a lot of tickets raised and some of them are in Sisense side and some on our side.  Will it be possible to retrieve the info if a ticket is waiting from us or from Sisense directly in a list view ?  Thanks  Bastien   ... View more

This scenario is for embedded Sisense. When creating a new widget from scratch, it seems like the new Widget wizard selects either an Indicator or Pivot Table type of widget depending on the nature of the data being selected by the user. More often that not, this is resulting in a Pivot Table being the automatically selected widget type. Often times, our users do not need to use Pivot Tables; and since Pivot Tables are computationally more expensive to generate, this results in us incurring unnecessary expense for compute on our data warehouse. I don't want to block Pivot Tables -- I just don't want them to be default widget type. I'd rather Sisense use Table as the default widget type; and/or allow Admins to define the default widget type. ... View more

The Pivot table Excel download behaviour was recently changed. Previously, merged cells from the pivot table on the dashboard view would persist in a downloaded Excel file. Now, rows are not merged and are simply duplicated (as with the csv download). While there are some upsides to this, this is a change our users and customers have reacted negatively to, asking us to revert the change, which of course we are unable to do. We would like the option back for a download which maintains pivot table cell merging, replicating the way these appear in the dashboard.  ... View more

Currently every BloX widget has its own stylesheet that is defined separately from the look and feel of the rest of the Sisense application (apart from the action buttons, for some reason).  This is understandable for some out-there cases, but in many cases I've had to work with Blox, what I really want is for my Blox widgets to fit in with the look and feel of the rest of the dashboard -- in essence to use the same default stylesheet, if not as the whole dashboard application, then at least as other BloX widgets. The current 'stylesheet' in the widgets could then be used to overwrite any details for that particular widget, instead of it functioning as a full stylesheet every time. Thank you! ... View more

Hello, In a multitenancy environment, it would be useful to be able to define an email notifications sender per tenant. ie : Tenant "Tenant A" : mail sender is "Sisense - A" Tenant "Tenant B" : mail sender is "Sisense - B" For now, email setup is only available from the default tenant, therefore unique accros all tenants. Thank you. Franck ... View more

**Please note this idea was migrated to the Product Feedback Forum from older submission areas** We are hosted on Azure for Sisense. When looking at hosting Snowflake in AWS, it complicated out could architechture too much. We are looking for an option to continue to host using Azure, but also benefit from Snowflake. ... View more

Various features in Sisense can be whitelabelled. However, as well as the website, email notifications are another area of Sisense that customers will interact with. Email text configuration can be controlled via the 'email-templates.js' file, but there is not currently a way to whitelabel this text. I would like the option to change this text a deliver different messages for tenants. This would be useful for things like platform invitations in particular, to reassure users that an invitation from a 'Sisense' platform they may be unfamiliar with, is in fact associated with their company. ... View more

Sisense has some powerful whitelabelling features, but a key 'weak point' here is the URL itself. Currently, any Tenant has to be after the URL, e.g. for a company 'newcompany' at our company (Shepper), the URL would be shepper.sisense.com/newcompany. If we are delivering a whitelabelled solution for 'newcompany', where they want to whitelabel with newcompany assets only, there is no way to whitelabel the URL itself. I would like to keep the 'Shepper' text for most of our customers, but having an option to have an alternative URL for a tenant, such as newcompany.sisense.com (or even something that obscures our company's name a little, like shp.sisense.com/newcompany), would be the last piece of this whitelabelling puzzle. ... View more

We have a few dashboards where the displayed data is only valid when a SINGLE ITEM is selected for a filter. We want to have the standard dashboard filters that our users are used to, but we want to prevent them from selecting more than one item at a time.  In the attached image, we want the red highlighted areas to be disabled (not selectable) for non-owners/non-editors of the dashboard.  We should be able to publish the dashboard with a default value for the filter and allow them to select a different value, but not multiple values.  ... View more

Hi, for this moment we have such a behaviour: sum(NULL * 10) = NULL but SUM(NULL * [id]) = [id] in the same time if [id] have values (1,NULL) and we will do SUM([id]) = NULL Is it possible to add some toggle in the system how to work with NULL values. For example, if it is disabled it works as NULL is empty and SUM(NULL * [id]) = [id] But if it is enabled, so all NULL should be works as in mathematic SUM(NULL * [id]) = NULL etc ... View more

We have tried increasing the row limit for CSV download of live models to 250K rows but Report Manager is still limiting output to 5,000 rows which is the query setting of live models. We would appreciate a specific setting for Report Manager that determines the number of rows or have RM use the row limit defined for the report type (in this case CSV and 250K rows). Changing the query limit for the model does impact the report manager, but this impacts all users and every UI interaction, so the data retrieval volume explodes. There should be an independent setting related to report generation. ... View more

Summary: Live Model slow, can be fixed by prioritising a filter I use a Live Model to return info about a few records from a big dataset. One filter should efficiently narrow the big dataset down. But the server sometimes applies other filters or joins first, making it unusably slow. I want an option to tell the Live Model to fetch the important filter's items first, and then write those items into the filtering clause when writing the main query. That will cause the server to correctly discover that applying the important filter first is the most efficient query plan.   Details (I'm querying SQL Server, but I suspect other sources would also benefit.) Sisense documentation says "Analytical Engine inserts filtering clauses into the innermost SQL statement. This means that filtering is the first operation performed". Sometimes that helps performance. But it depends on the source server. If you apply multiple filters or joins, the server may decide to perform a less efficient one first, or it may parallelise. In my case, my query went from a few seconds to over an hour depending on the server's choice.  The problem is that the server can't estimate the cardinality of the "filtering clauses" entered by Sisense. For example: The server doesn't know that my "dimCustomer.[Customer Name] = 'Joe Bloggs'" filter returns only 100 rows from my fact table, whereas "dimDateTime.FiscalYear = 2022" returns 100,000,000 rows from the fact table. There is a solution. Instead of "Where Fact.[Customer ID] In (Select [Customer ID] From dimCustomer Where [Customer Name] = 'Joe Bloggs')", Sisense should first run the query Select [Customer ID]... query to find that Joe's ID is 5. Then put the result into the filtering clause, i.e. "Where Fact.[Customer ID] IN (5)". For a hardcoded ID like that, the server can estimate the cardinality, so it sees that filtering on [Customer ID] first will be more efficient that other query plans. Sisense mustn't just do that for all filters. If it tries prefetching "dimDateTime.FiscalYear = 2022", that'll return all 31,536,000 seconds, and then pass that back in the query as "Where Fact.DateTimeID IN (...)".  Solution: The solution I request is: Allow the Live Model developer to set a "Prefetch Filter Items" flag on a field. If it is set, when a widget or dashboard filters that field, then Sisense first creates a query "Select dimSomething.[Relationship column] From dimSomething.FieldWithPrioritisedFilter". Then, when building the main query, change the "filtering clauses" to be "Where Fact.[Relationship column] IN (<put prefetched values here>)". Reference: For reference: https://docs.sisense.com/main/SisenseLinux/analytical-engine-overview.htm: Analytical Engine inserts filtering clauses into the innermost SQL statement. This means that filtering is the first operation performed, minimizing the number of rows that need to be scanned in order to process the query. Complex filters, such as top ranking and filter on measure are significantly improved as a result. Proof of concept: Build a Live Model. FactA joins to DimB on ID_B and to DimC on ID_C. The source is SQL Server. In SQL Server, all three tables have millions of rows, and the FactA has foreign keys to DimB and DimC. DimB.Name has a unique name for each row. DimC.Type is 1 for half the rows, and 0 for half the rows. Create a widget that filters for DimB.Name=<some name> and DimC.Type=1. Use SQL Profiler to find the query your Live Model runs. Run the query; it should take over a minute or time out. Then change the "Where FactA.ID_B IN (Select ID_B From DimB Where DimB.Name IN ('<some name>'))" to instead be "Where FactA.ID_B IN (<copy paste the ID of <some name> here>)". It should run much quicker. The original query might run quickly without change, depending on server settings; if so, mess about with more complicated joins or ask me. In my setting key queries were reliably slow. ... View more

Sisense charts show tooltips when you move the mouse above them. When showing those tooltips the website automatically formats numbers in the tooltip in order to simplify the reading and shrinks those numbers if they go above 10k. Most of the times this is what I want as a user, but not always. According to my observations, tooltips stop showing the real number and show a simplification when it goes above 10,000  (e.g instead of showing 16742 it will show 16.7k). This idea would be to allow this number to be displayed in full instead of the shrinked version. Sometimes it is just useful to see the real value and not the simplified one. As a user, I'd like to see the real one sometimes. There are two possible ways of implementing this that come to mind, in the Tooltip section when editing a graph: Add a checkbox, clickable, with the current behaviour by default "[ ] Show raw numbers". This would be below "[ ] Show Total in tooltip" Add a threshold numeric input so that users could manually specify from which number onwards the formatting would shrink (e.g 10,000 by default).  "Shrink numbers above: [            10000]" First option is simpler to understand, second one is more flexible.  Right now, the workaround I'm using is to Edit a chart, then click on "Output" in order to see the real numbers as a table, but this is inconvenient. Here is an example of the number I'm referring to, in a chart. You see 15.9k and I'd like to see 15935.   ... View more

When connecting a notebook to an Elasticube, there is no indication what subset of SQL is expected to work Simple features like setting Cell 1 = select * from some_table Cell 2 = select * from Cell1 give errors suggesting the WITH syntax is not permitted, which is a bit of an issue given how heavily notebooks rely on it. There also seems to be limitations using ORDER/LIMIT in subqueries (which is fairly essential if CTEs arent allowed) Any real use of Notebooks on Elasticubes seems quite far away without finishing this feature ... View more

Use Case: As a user, I want to be able to share a dashboard with another user with the pre-selected filters so that they can see the same results as I do. Description: The current functionality of the dashboard filters is user-specific, meaning that each user has their own selected filters. However, there is a need to enable users to share a dashboard with another user, ensuring that the pre-selected filters are applied, allowing them to view the same results. This enhancement would allow a user to easily share a dashboard, including their filter selections, with another user. When the recipient accesses the shared dashboard, they would see the same filter settings as the original user, providing a consistent and synchronized view of the data. By enabling the ability to share dashboards with pre-selected filters, users can streamline collaboration, discussions, and decision-making processes. This feature enhances the dashboard-sharing experience and ensures that all parties involved are viewing the same data and insights. ... View more

I use pulse alerts to alert my clients when there is data on Sisense that needs their attention. The Pulse alert emails are accompanied by a big yellow 'Open Pulse' button. This button is the obvious thing to click on, but unhelpfully, it leads to the 'Pulses' tab of Sisense, not the actual dashboard. As a viewer, I want to jump straight to the dashboard, not be confused but this 'Pulses' tab which I most likely will not have seen before nor used. An option to have the button instead open the dashboard directly would be much better and make it much easier to engage customers with the Sisense platform.   I know there is a link to the dashboard on the pulse itself, but going via this screen this is inconvenient at best and confusing at worst. ... View more

We embed and white label Sisense and our premium customers have the ability to author new dashboards with the formulas and attributes we provide. Our users want the ability to create new attributes, comparable to creating a new formulas. Examples: new "Northeast Location" attribute = existing location attribute that we provide where sites = A, B, C new "Shutdown 2023" = existing date field that we provide where date range between X and Y Concatenation of multiple fields to form a new attributes, comparable to Excel new "Is True" type attributes = existing attributes we expose if value(s) = ... Customers want the ability to create their own custom attribute, have then be added to the default values list, in their own "custom" section, where they can search and reuse their own creations. We are a multi-tenant solution provider so tenancy of these custom creation must stay "in tenant" and must do so with us implementing the multi-tenancy feature of Sisense (as we are already deployed and this is not yet robust enough for us to utilize) ... View more