How to update style sheets in the branding folder for dashboardsIntroductionIn this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to br...
Resolving "Internal Server Error" When Importing Model with Generic JDBC Connector This article addresses the issue of encountering an "Internal Server Error" when importing a model from a local desktop to a production environment using the Generic ...
Resolving "Internal Server Error" When Importing Model with Generic JDBC ConnectorThis article addresses the issue of encountering an "Internal Server Error" when importing a model from a local desktop to a production environment using the Generic JD...
How to Troubleshoot UI Issues Using DevTools (HAR File & Console Logs)Step 1: Open Developer Tools (DevTools) Open Google Chrome, Microsoft Edge, or Mozilla Firefox. Press F12 or Ctrl + Shift + I (Cmd + Option + I on Mac) to open DevTools. 3. A panel...
Troubleshooting "BBP Error 1551" in Sisense ElastiCube Builds Summary This article provides a comprehensive guide to troubleshooting the "BBP error 1551" that occurs during the build process of ElastiCubes in the Sisense Windows environment. The err...
Resolving Quest Service Fluctuations in Sisense Summary This article could help you fix the Quest service issue in Sisense fluctuating between active (green) and inactive (red) states under the https://yourhost/app/test page. Step-by-Step Instructi...
Sisense Pulse allows you to stay on top of your most important KPIs across all your dashboards and your ElastiCube builds status. If you face any issues with Sisense Pulse, the first step is to identify if none of the alerts are working, or whether i...
During the install of Sisense, you may run into the following error: We're sorry, There was an error with your Sisense installationService 'W3SVC' (W3SVC) failed to start. Please restart your computer and try installing again. The W3SVC service is ...
Scenario: A common error when trying to connect via ODBC to a data source is: "Could not load file or assembly 'ODBC_Wrapper.dll' or one of its dependencies..." This error can occur after successfully setting up the ODBC connection in the Windows ODB...
Sisense allows you to generate a PDF report of your dashboard when you need to take copies of your dashboards with you for meetings or sharing them with others. This article gives detailed troubleshooting steps on how to handle PDF export failures ...
In Sisense Version 7.2 and beyond, we replaced many components of the IIS web hosting with a NodeJS framework, as well as making many new structural changes to the software. This allowed us to categorize the key components of the application to cate...
This guide will demonstrate a few official first steps for troubleshooting many of the common issues that we see with the emails portion of the Sisense Application. This guide exclusively focuses on Sisense Version 7.2+. Please follow all of the rele...
Question: As of version 7.3, If you're using Outlook365 (not on-prem) as your SMTP server, you might encounter the following error when sending batch emails: 432 4.3.2 STOREDRV.ClientSubmit; sender thread limit exceeded Essentially, this error is th...
Question: MongoDB logs keep growing and lead to no available space on Drive. Solution: Need to Enable Log Rotation In MongoDB. The following properties, located in "C:\Program Files\Sisense\Infra\MongoDB\mongodbconfig.conf", enable the log rotatio...
Question: Sisense Service hangs and I try to start them in Windows Services, but the usual net stop & net start will not restart them. net stop /y will stop all dependencies. Solution: Follow the instructions below to force start a Sisense Servi...
Symptoms Starting from the W2022.3 version, Sisense uses a non-default authentication user while connecting from any microservices to Sisense RabbitMQ (Sisense.Broker service). In some cases, you may need to manually re-provision the RabbitMQ user. ...
Question: I am trying to download and install Sisense but when I do, it says the license server is unavailable. Answer: If your license is up do date, please take the following steps: Within the Windows menu, search for Sisense Activation, then ri...
Question: Sometimes your server might run out of space on because the SVI (System Volume Information) is eating up all memory. The system volume information is used in windows in order to save information related to system restore which is used wh...
