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Knowledge Base Articles

Sisense Application Logs

Sisense Application Logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of incident...

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Vicki19 by Sisense Team Member
  • 356 Views
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Setting up Docker Registry for Sisense Offline Installation

An offline, or air-gapped, Sisense environment provides higher security than online, connected environments. As the offline environment has no outside communication, the only method to install Sisense in this environment is by using removable media, ...

vsolodkyi by Sisense Team Member
  • 714 Views
  • 3 comments
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How to export snapshot file from Grafana

In case when it is not possible to share dashboard via https://snapshot.raintank.io/ (for example due to security policies) next flow could be used to export JSON of dashboard with required data included:Open required dashboard and set the time range...

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vsolodkyi by Sisense Team Member
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Force Start A Sisense Service From Windows PowerShell

Question: Sisense Service hangs and I try to start them in Windows Services, but the usual net stop & net start will not restart them. net stop /y will stop all dependencies. Solution: Follow the instructions below to force start a Sisense Service: L...

intapiuser by Community Team Member
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How to install new kernel or update existing one in Ubuntu

Some OS related issues could be fixed by installing a different Linux Kernel. In this article we will review how to install a new kernel and make it bootable by default.Installing a new kernelDisplay version of currently running Kernel: uname -r Exam...

vsolodkyi by Sisense Team Member
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Reverse Proxy with Nginx + SSL configuration

Reverse Proxy with Nginx + SSL configurationNginx Reverse proxy configurationStep 1. Nginx reverse proxy server set up In this example, we are using nginx, we can install it on the same device as Sisense. To install it run1. Install nginx for Ubuntu/...

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vsolodkyi by Sisense Team Member
  • 7455 Views
  • 4 comments
  • 1 kudos

SSO Router Plugin Usage With Examples

SSO Router Plugin Usage With Examples SSO Router PlugIn Overview: The SSO Router plugin allows multiple SSO providers. The plugin works only with JWT SSO. Installation steps are described in the Single Sign-On (SSO) Router Technical details page here...

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vsolodkyi by Sisense Team Member
  • 908 Views
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Sisense Licensing issues

Sisense Licensing issues Sisense Licensing issues If you are having issues with your Sisense Environment and need help with the number of users on your license, there are a few steps you can take to ensure your license is current and up to date withi...

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iburiak by Sisense Team Member
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Advanced Configuration Control via API Calls

Advanced Configuration Control via API Calls Frequently, there are situations when a user is required to change some Sisense parameters when access is not available due to a wrong configuration, or it is required to automate switching of some configu...

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vsolodkyi by Sisense Team Member
  • 303 Views
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How to Reset Your License for Sisense Deployment

How to Reset Your License for Sisense Deployment Sisense is an application that requires a valid license to be used. Occasionally, there is a need to reset the license, for example when we want to change the license used and we do not have access to ...

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Sisense Linux Multinode: MongoDB, Zookeeper and Data Recovery

Sisense Linux Multinode: MongoDB, Zookeeper and Data Recovery Problem: In unfortunate circumstances, there are situations where a Sisense Linux Multinode instance can become corrupted and the only choice to move forward is reinstallation. Sometimes i...

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vsolodkyi by Sisense Team Member
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Determine Driver's Class Name for JDBC Connector

Determine Driver's Class Name for JDBC ConnectorQuestionHow do you determine the Driver’s Class Name from the JDBC driver file that is installed with the Sisense JDBC Connector? Prerequisites:Sisense Data Administrator may require a separate JDBC Con...

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KevinY by Sisense Team Member
  • 869 Views
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Setup SSL on Sisense (Linux version)

Setup SSL on Sisense (Linux version) The below procedure is to outline how to set up SSL on Sisense. Why do you want to set up SSL on Sisense? When you have SSL set up on your system you can access the Sisense platform through a secure HTTPS connecti...

vsolodkyi by Sisense Team Member
  • 691 Views
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