Sisense application logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of inciden...
The error "cp: cannot create regular file '/usr/local/bin/kubectl': Text file busy" typically occurs when multiple upgrade processes are running simultaneously, causing a conflict when trying to update the kubectl binary. [2024-10-30 12:33:34...
Scheduled Email Randomly not sent when scheduled dashboard reports are sent via email. If you see several emails goes out correctly. And several mails did not sent or not recieved at all. You may want to try the following: 1) Increase the memory l...
Resolving SystemError and Memory Allocation Issues in NotebooksSummaryThis article addresses common issues encountered when running notebooks, specifically SystemError and memory allocation errors. It provides step-by-step instructions to resolve the...
Resolving Issues with Updating EC2EC Passwords in Elasticube Connections Summary This article addresses the issue of updating EC2EC (Elasticube to Elasticube) passwords in the context of employee off-boarding or password changes. Specifically, it c...
How to Check SSL Ciphers If you have enabled SSL on Sisense side, the Nginx controller will be deployed in the default namespace. To check the currently configured ciphers run the following command and check the "nginx.ingress.kubernetes.io/ssl-cip...
Automating Dashboard Ownership Transfer in Sisense with UserReplaceTool Managing and deleting user accounts in Sisense can create manual processes when users leave an organization or change roles. A frequent issue is the reassignment of dashboar...
Using the InternalHttp Function Within Scripts and Plugins The InternalHttp function is a Sisense function within the Sisense internal Prism object. The prism object and the InternalHttp function are present on all Sisense pages and can be used in sc...
Adding a New Node to a Sisense Cluster The process of updating the nodes varies depending on your environment. Below, we outline the steps for both AWS EKS deployments with autoscaling enabled and self-hosted clusters. For AWS EKS Deployments with A...
How to properly reboot a k8s node(s) As part of maintaining a healthy and robust Kubernetes (K8s) cluster, occasional reboots of nodes might be necessary. Whether for system updates, hardware maintenance, or other reasons, it's essential to follow a...
Fixing the File Manager When It's Not Working for Tenant Admins Despite the "File Manager" being enabled in the "Feature Management" menu and working properly for the System tenant admins, the tenant admins receive the "Access Forbidden" error on th...
Update and add new Highcharts modules for use in Sisense plugins The JavaScript library framework Highcharts is natively included in Sisense and is utilized in many native Sisense widgets as well as in numerous Sisense plugins. Although Sisense typic...
Deploying Sisense with custom-defined storage classes (rwxScName / rwoScName) Sisense can be installed on different platforms (RKE / OpenShift / EKS / GKE / AKS, etc) with a variety of storages. Usually, you just need to specify the exact supporte...
Clean cached RAM This article will discuss how to clean cached RAM on a Linux system. We’ll see how to carry out the clean-up process manually. We’ll make use of tools such as Grafana and echo. Linux is borrowing unused memory for disk caching. Thi...
In case when it is not possible to share dashboard via https://snapshot.raintank.io/ (for example due to security policies) next flow could be used to export JSON of dashboard with required data included:Open required dashboard and set the time rang...
Cleaning /opt storage In this article, we'll discuss how we can clean a Linux system of unused files and directories to free up disk space. We’ll see how to carry out the clean-up process manually. We’ll make use of tools such as du and sort. 1. Log...
During the install of Sisense, you may run into the following error: We're sorry, There was an error with your Sisense installationService 'W3SVC' (W3SVC) failed to start. Please restart your computer and try installing again. The W3SVC service is ...
These instructions are for customers using Sisense On-Prem deployments. If you are a Sisense Cloud customer please reach out to Support for help with Services. Follow the instructions below to restart all Sisense services and IIS: Log on to the se...
Question: Sisense Service hangs and I try to start them in Windows Services, but the usual net stop & net start will not restart them. net stop /y will stop all dependencies. Solution: Follow the instructions below to force start a Sisense Servi...
Some OS related issues could be fixed by installing a different Linux Kernel. In this article we will review how to install a new kernel and make it bootable by default.Installing a new kernelDisplay version of currently running Kernel: uname -r Exam...
