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Knowledge Base Articles

How to identify and download logs from the Sisense server

How to identify and download logs from the Sisense server  Usually, you are provided with the list of logs needed for the investigation of your issue by the Sisense support team. They may include names of the file and, if you are experiencing build ...

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BloX: replicating action “send me the report now”

BloX: replicating action “send me the report now”This article explains how to develop an action to send a dashboard as a report to the end user. This action replicates the action “Send me the report now”. This action is available only to the dashboar...

Sisense application logs

Sisense application logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of inciden...

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Vicki786 by Sisense Team Member
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Scheduled Email Randomly not sent

Scheduled Email Randomly not sent when scheduled dashboard reports are sent via email. If you see several emails goes out correctly. And several mails did not sent or not recieved at all. You may want to try the following: 1) Increase the memory l...

Vicki786 by Sisense Team Member
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How to Check SSL Ciphers

How to Check SSL Ciphers If you have enabled SSL on Sisense side, the Nginx controller will be deployed in the default namespace. To check the currently configured ciphers run the following command and check the "nginx.ingress.kubernetes.io/ssl-cip...

vsolodkyi by Sisense Team Member
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Adding a New Node to a Sisense Cluster

Adding a New Node to a Sisense Cluster The process of updating the nodes varies depending on your environment. Below, we outline the steps for both AWS EKS deployments with autoscaling enabled and self-hosted clusters. For AWS EKS Deployments with A...

vsolodkyi by Sisense Team Member
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How to properly reboot a k8s node(s)

How to properly reboot a k8s node(s) As part of maintaining a healthy and robust Kubernetes (K8s) cluster, occasional reboots of nodes might be necessary. Whether for system updates, hardware maintenance, or other reasons, it's essential to follow a...

vsolodkyi by Sisense Team Member
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Clean cached RAM

Clean cached RAM This article will discuss how to clean cached RAM on a Linux system.  We’ll see how to carry out the clean-up process manually. We’ll make use of tools such as Grafana and echo. Linux is borrowing unused memory for disk caching. Thi...

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Oleksandr by Sisense Team Member
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How to export snapshot file from Grafana

In case when it is not possible to share dashboard via https://snapshot.raintank.io/ (for example due to security policies)  next flow could be used to export JSON of dashboard with required data included:Open required dashboard and set the time rang...

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vsolodkyi by Sisense Team Member
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