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Knowledge Base Articles

Installation Problem. License server is unavailable

Question: I am trying to download and install Sisense but when I do, it says the license server is unavailable. Answer: If your license is up do date, please take the following steps: Within the Windows menu, search for Sisense Activation, then ri...

The Ability To Manage JDBC Connections

Question How to change the connection strings in an easy way? Answer Using the REST API you can update the data connection strings directly. Returns a list of all your connections: GET http://localhost:8081/api/v1/connection Updates a connection: ...

Get ElastiCube from Process ID

Question I would like to be able to track memory consumption of my ElastiCubes, but I can't find an easy way to link the process ID of  my ElastiCube to the cube name. Answer If you open the Task Manager, go to the Details tab and right-click on o...

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How to send emails to Gmail groups

Question: I am trying to send scheduled reports to Gmail groups. Is it a possible option if so how can this be achieved?  Answer: Email recipients must have a user account in Sisense in order to receive dashboard emails. There are a few possibl...

Resizing SVI (System Volume Information)

Question: Sometimes your server might run out of space on because the SVI (System Volume Information) is eating up all memory.   The system volume information is used in windows in order to save information related to system restore which is used wh...

How to Transfer Sys.Admin Role Across Emails

Question: How can I transfer Sys.Admin role to another user? Prerequisites: Login credentials for the current sys admin (if these are unavailable, please contact Sisense Support to explore further options) Relevant Background Information: There mus...

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Change the User Activation Expiration Period

Question: How to change the activation period for new users   Purpose/Benefits For security purposes, new users have a seven day activation period.  After that seven day period they no longer can activate their account.  The following steps will e...

Active Directory FAQ's

How do I connect to Active Directory?Go to Active Directory under Admin in Sisense webConnection String : the address to the Active Directory server (ask your IT department)Base DN: Break down your domain and include all hosts. before each word in ...

How to Disable Emails from Sisense

Question: Many customers have expressed interest in disabling the emails that Sisense sends to users when certain events occur, such as a user is added to Sisense or a user is shared on a dashboard. For a list of these emails and more information...

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User Management

Sisense has two aspects of license and user management for activating the system and accessing Sisense platform. This article demonstrates how to handle password update for either Sisense Package Activation or Sisense Web Application access. Authenti...

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