Installation Problem. License server is unavailable

[Community_Admin]

Question:

I am trying to download and install Sisense but when I do, it says the license server is unavailable.

Answer:

If your license is up do date, please take the following steps:

1. Within the Windows menu, search for Sisense Activation, then right click 'Run as Administrator'
2. Take note of the email address your account is set up under (you will need the password when you log back in)
3. Sign out of your Sisense account
4. Close Sisense Activation
5. Stop and Restart the Sisense.Oxygen service by doing the following:

• Open the Control Panel
• Administrative tools
• Services
• Locate the Sisense.Oxygen service and right-click and select Stop to stop it
• Then, right-click and select Start to start it

6. Then reopen and log back into Sisense Activation

If these steps do not help, please create a ticket and our support team is happy to help you out.