Install Issues - Stuck on "Downloading Sisense Licensing Server"

[Community_Admin]

Question:

Sisense installation on Windows server stuck at 20% install and then the installer fails:

In the %temp% install logs we saw the following errors:

Error 0x80070570: Failed to extract all files from container, erf: 1:4:0

Error 0x80070570: Failed to begin and wait for operation.

Error 0x80070570: Failed to extract payload: a3 from container: WixAttachedContainer

Answer:

This error indicates a corrupted install file or inability to access the %temp% folder where the extracted install files are temporarily written to. The file could be corrupted from copying from another machine or by antivirus software installed on the machine when downloading the installer.

Often this issue can be resolved by re-downloading the install file directly to the server from this list: Sisense Release Versions. Before re-running the installer it is also recommended to remove the Sisense folder from %ProgramData% and %ProgramFiles%.

If these steps do not resolve the issue, please create a support ticket and our TSE team will be able to assist.