Driving Sales and Cutting Losses: How MPP Uses Sisense for Smarter Decisions

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Driving Sales and Cutting Losses: How MPP Uses Sisense for Smarter Decisions

In my previous blog,

I shared how MPP’s adoption of Sisense transformed our reporting processes, bringing clarity and consistency to our data. In this post, I’ll dive into the types of decisions that Sisense reporting helps us make and how it supports our mission to foster trust and transparency with our dealership partners.

Driving Insights into Key Areas

Sisense has become an indispensable tool for us, especially in two critical areas: production and claims processing. Here's how:

1. Production Metrics: Empowering Sales Conversations

Sisense helps us analyze the contracts dealerships are selling—breaking down details such as contract types, durations, and coverage levels. Using this information, dealerships can compare their performance to their peer groups.

For example:

• Peer Comparisons: Dealers can see how their F&I (Finance and Insurance) departments stack up against similar dealerships.
• Identifying Opportunities: If one dealership is finding more success selling contracts or specific coverage types, Sisense reporting can spark conversations about best practices and ways to improve sales performance.

By providing this level of visibility, Sisense can foster collaboration among dealerships and help them refine their strategies to increase overall production.

2. Claims Processing: Uncovering Hidden Issues

Another powerful way we leverage Sisense is by giving dealerships the tools to examine their loss ratios by product. Dealerships can see exactly where their spend is occurring and compare their costs to their peer groups.

For instance:

• A dealership in one state might notice it spends 20% more on air conditioning repairs than its peers in the region. Sisense helps pinpoint this anomaly, allowing the dealership to investigate further.  Perhaps their peers have identified a lower cost supplier of parts, or a less time-intensive method of performing repairs.  There can be a number of drivers, but the conversation starts with the analysis from Sisense.

Beyond Numbers: Strengthening Relationships

At MPP, our approach to warranties is different. While some warranty companies focus solely on minimizing claims payouts, we believe our long term success is due to the relationships we’ve developed over years with our dealerships and customers.

Our goal is to:

• Deliver a positive customer experience: When a customer has a good experience with their warranty, they’re more likely to return to the dealership for future service and purchases.
• Support dealerships in building loyalty: By paying all covered claims, we help dealerships build and maintain trust with their customers.

Sisense plays a crucial role in this process. It allows us to identify best practices across all of our dealership clients—while also helping those dealerships maintain transparency and improve their operations.

The Bottom Line

Sisense isn’t just a reporting tool for us; it’s a decision-making platform. From identifying opportunities to improve contract sales to optimizing dealership and customer experiences, Sisense gives MPP and our dealership partners the insights we need to succeed.

In a world where trust and transparency are key, Sisense helps us build stronger relationships with our partners and deliver better outcomes for everyone involved.