When opening a support ticket, it's required that a large form be completed. Among these is the Sisense Account Type, Environment, and Version. We too frequently open a support ticket only to be provided with a response unrelated to the information provided in these fields (e.g. a Linux based recommendation after specifying the issue is occurring in a Windows environment and being asked for a version number after the information was already provided). Given the global distribution of Sisense support resources, it can already take a day before expecting a response, but for that response to then be unaware of the information provided in the ticket details causes delays, extra rounds of communication (especially when our support rep doesn't realize that the Sisense response is for the wrong version), and frustrates our support teams and the clients they in turn support. And we imagine the Sisense support reps don't love finding they sent irrelevant advice and don't like seeing our support reps' confusion when they aren't already aware of the information provided in the case opening form. We appreciate Sisense support reps and want to see them support us with as little friction as possible. Thanks. ... View more

It appears that once you've created a cube or live data set, you can't rename it. You can duplicate it, but I'd really like to rename some of our models without any of the associated dashboards breaking. ... View more

The v1 Excel exporter included functionality that would export Pivot Table widgets to an XLSX file that was aggregated just like what users see inside of Sisense in their browser. We are now using the v2 Excel exporter and it no longer has this functionality, apparently by design. I think the v2 Excel exporter should also have aggregation functionality so that the XLSX export for Pivot Tables is just like what users were seeing with the v1 exporter. We have thousands of users who have been using the v1 Exporter and are expecting this behavior. ... View more

When viewing a dashboard and the filter panel is collapsed, it is near impossible for a new user to find the filter panel expand button. WHY IS IT SO SMALL??  Please update the UI so the filter panel is more intuitive to find and expand. A key feature like this shouldn't require digging through documentation on Sisense's website to figure out how to locate it. ... View more

Currently, when adding a date field as a value in a pivot table, the only option is the # of years/# of days/etc. We need the option to add a minimum and/or maximum date for the selected rows. The current 'work around' for this is to create an integer date, and then use a script to format the integer to present as a date. However, when exporting the data, the date shows as the integer value in the exported data, which is an unacceptable result. Adding the date as a row value solves the export issue, but displays all date values for the lowest level of detail in the data source, which is also an unacceptable result. If it was possible to add the minimum or maximum of a date field as a value in the pivot tables, this would solve all of the issues we currently have. ... View more

We embed Sisense into our application and produce pre-built dashboards for customers (which they cannot edit). We allow our users to create their own dashboards as well and with this comes the ability to create their own formulas. We have found that allowing them to edit the name of their formula also allows the editing of our pre-built shared formulas and our attributes. While this only impacts the user locally, it can become a support nightmare, as customers can rename our pre-built items and make it hard to them troubleshoot. We would like the ability to make these edit options more granular so that we can control (1) Shared Formula name edits (2) Attribute name edits and (3) non-shared Formula, local user dashboard, name edits. ... View more

Currently there’s no way on the Sisense UI to have an overview of when the next ElastiCube Builds are set for. Having such info available would make it possible to easily select relevant time slots to run load testing scripts for instance, but also more broadly to help understand and finetune the current Builds orchestration. In order to do so, we would like for admin roles to have access to a single table-like page that would list all the Builds scheduled in the next 24 hours with the following columns: ElastiCube name Build start date Build theoretical end date* Last successful Build duration * Build theoretical end date = Build start date + Last successful Build duration * (or NULL in the rare event where the Build has never succeeded before) Additional features: CSV Export Sort option on column headers Pagination Note: a single Elasticube can have more than one entry (in the example below, we assume the admin user opens the page at 3:00 PM and the ElastiCube_B's Build is launched every 2 hours). ... View more

Within dashboards, the only way to know currently if there is a filter on a widget is to open that widget. This is VERY time consuming if there are multiple widgets within a dashboard (we sometimes have up to 10). Please add an icon at the top of widgets (near the pencil would be great). If the icon is grey, no widget level filter is set. If the icon is colored in, a filter is set. If a filter is set, mousing over the icon should return a preview of what the filter is. ... View more

The number of source of frustration and confusion amongst our users, when building Dashboards, is conflicts/inconsistencies between Dashboard and Widget filters. I have separately suggested that Sisense introduce a visual indicator of widget-level filters and it sounds like that is planned for the future, which is great. Another related feature that a user suggested was a "reset all widget filters" button which would be a single place at the Dashboard level. If the user clicks it, it forces all Widget filters to (a) be deleted (or maybe disabled?), and (b) puts the widget filter settings back in-sync with the dashboard (meaning if the user has selectively toggled off Dashboard filter inheritance at the widget level, that will revert back to the defaults). This is a really quick and easy method to put users back to square one if they have painted themselves into a corner, so to speak. ... View more

Currently, ReportManager is only availbale on the system tenant, not on additionnal tenants. Could we have it for every tenants ?   Thank you, Franck ... View more