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Intermittently dropping users

paigeb8
7 - Data Storage
7 - Data Storage

I have a ticket in with support, but so far not getting the help we need. 

Has anyone ever encountered an issue where Users are suddenly being dropped from Sisense and know where to look for root cause? 

This started happening after the Sisense security incident.  

2 REPLIES 2

sahia
Sisense Team Member
Sisense Team Member

Hi there,

Can you please share with us some more details so we can investigate further? Is this an on-prem or a cloud deployment? Is this happening on the embedded application or native?

From L2024.1, we have introduced expiry for the bearer tokens. It could also be the case if the identity service is overloaded, so we will have to investigate further and allocate more resources to it.

Please raise a ticket and let me know so we can follow it up.

paigeb8
7 - Data Storage
7 - Data Storage

Hi!

We have put in a ticket nearly a month ago and we are still waiting for a resolution; thought maybe someone else has experienced this to help get this resolved. 

We are on-prem with L 2023.  The support person said it was the SID changing..  but that is not the case.  This all started very suddenly in early May.  

 

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