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License server unavailable, MID is not alphanumeric

I'm trying to do new install on a new server and keep getting license server is unavailable.  If i select behind a firewall option, I get a key that is not alphanumeric so i can't use it on my.sisense.com portal to get a offline.  Version is windows ...

donogc by 7 - Data Storage
  • 619 Views
  • 4 replies
  • 0 kudos

Resolved! Components/technologies inside Sisense

I'm curious about what Sisense is built upon.  I've seen references to MongoDb in the documentation.  But I could swear I've also seen "MonetDb" referenced in some pop-up error messages before.Is Monet for the cube storage, and Mongo is for the dashb...

Resolved! Splitting time taken to resolve data by 30/60/90 days

Looking to provide metrics on counting time taken to complete assignments split by 30/60/90 days.Working in the pivot table grouping by "Department" I want to display 3 columns based on DDIFF (start_date and end_date) so that I can see count of those...

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AlexW by 7 - Data Storage
  • 1082 Views
  • 4 replies
  • 0 kudos

Intermittently dropping users

I have a ticket in with support, but so far not getting the help we need. Has anyone ever encountered an issue where Users are suddenly being dropped from Sisense and know where to look for root cause? This started happening after the Sisense securit...

paigeb8 by 7 - Data Storage
  • 984 Views
  • 8 replies
  • 0 kudos

Resolved! Installation Error for EKS

Hello Technical Support,We are trying to do a fresh install of L2024.1 as our pilot testing before migrating to multi-node. While the installation we encounter a error. Please see below logs. 2024-06-27 18:49:20 [ℹ] eksctl version 0.183.0 2024-06-27...

jomel2013 by 7 - Data Storage
  • 1335 Views
  • 4 replies
  • 0 kudos

Handling Multi-line text in blox

Noticed an odd behavior with multi-line text inputs in blox. If I define a text input as multiline...   { "type": "Input.Text", "id": "data.Parameters.NOTES", "defaultValue": "", "isMultiline": true, "rows": "5", "value": "{panel:NOTES}" },   I can...

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bbontrager by 7 - Data Storage
  • 1032 Views
  • 2 replies
  • 0 kudos

Resolved! Survey Pop-Up

Is anyone else getting this pop-up over and over? I have taken the survey, and clicked "No thanks" probably about 50 times. 

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gwolfe by 10 - ETL
  • 1212 Views
  • 3 replies
  • 0 kudos

Shared dashboard widget script not saving error

I have an embedded shared dashboard, when I open the widget script and try to save I receive the error: "Cannot read properties of null (reading 'script_old')" I can save the private version of the dashboard and widget with no issues. What is causing...

zach_myt by 10 - ETL
  • 1754 Views
  • 8 replies
  • 0 kudos

Resolved! Problems display figures in bar graph

The figures are being showed in wrong positions at de bar chart when I reduce the range with the slider. Without range increase it works ok.Can somebody please tell me if this is a known bug and if there is a workaround?I'm using version 20.23.12.100...

psnoeij by 7 - Data Storage
  • 1101 Views
  • 1 replies
  • 0 kudos

Community Content Spotlight

Content you missed that you never planned on reading

Updated: Jan 15th
  1. Blog: Driving sales and cutting losses: how MPP uses Sisense for smarter decisions!
  2. Blog: Going above and beyond: celebrating our employee of the quarter for Q1 2025
  3. KB Doc: Custom error notification image
  4. Sisense Academy: Educational Webinar: Advanced Dashboards with Plug-ins and Scripts
  5. Sisense Docs: Generative AI (Beta)
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