Sharing the datacube with multi tenants

[Satya]

Hi Team,

I am currently implementing multi-tenancy in Sisense and sharing a single Elasticube across multiple tenants while enforcing Row-Level Security (RLS). The goal is to ensure that each tenant only accesses their respective data while using the same cube.

I successfully shared the Elasticube with Tenant1, but when trying to access it, I get the following error:

Error Loading Model

Unexpected error value: { isOperational: false, message: "Request failed with status code 500", code: undefined, statusCode: 500, method: {some html tags and ids}

Contact your system administrator for more information.

The error persists even after confirming that:

• The Elasticube is correctly shared with Tenant1.
• Tenant1’s users, designers, and admin have access permissions.
• Multi-Tenancy is enabled in Sisense.

Has anyone faced a similar issue when sharing an Elasticube across tenants?

Any insights or suggestions would be greatly appreciated! 
Thanks in advance for your help. 

[DRay]

Hi @Satya,

Thank you for reaching out. I'm not able to find a specific reason for that error. Can you open a ticket with our support team? They will work with you to solve this.

[DRay]

Hi @Satya,

I just wanted to follow up with you to see if you were able to get this resolved. If so, can you let us know what the solution was? If you weren't able to get it solved let us know and I'll see what more I can find out.

Thank you.