Community FAQs

[Allison_Able]

Interested in learning more about what our community offers, here are a few additional insights to help you navigate this resourceful space: 

Creating a Community Account 

• How do I create a community account? 
  • Click the avatar in the upper right hand corner and select New User? Register Here
  • Complete the registration form and click Register to open your new community  account 

Profile Configurations

• How do I update my profile settings? 
  • Click the avatar icon in the upper right hand corner
  • Select My Settings under your UserName 
  • Click here to access a direct link to your Profile Settings 

• How do I change my avatar? 
  • Click the avatar icon in the upper right hand corner
  • Select My Settings under your UserName 
  • Click the Avatars tab 
  • Select either one of the provided Avatars or your own photo 
  • Click here to access a direct link to Update Your Avatar

• How do I add a bio? 
  • Click the avatar icon in the upper right hand corner
  • Select My Settings under your UserName 
  • Click the Personal tab followed by Personal Information 
  • Scroll to the Biography box 
  • What would you recommend including in your bio? 
    • Current Position 
    • Brief career summary
    • Areas of interest [especially related to Sisense] 
    • Hobbies outside of work 

• What are community bookmarks? 
  • Enables you to easily store community content you plan on referencing again 
  • Your bookmarks can be found and managed on your profile page when logged in 
  • To create a bookmark, click the drop down arrow in the right hand corner of the content item [discussion, blog, or knowledge base article] and select Bookmark 

Content Search

• How do I search for content? 
  • At the top of each page, a search toolbar is accessible within the header and will complete a search community wide] 
  • The search bar is dynamic and will product results as you type [this can take a few seconds to activate] 
  • If a result is not visible, press Enter and an Advanced Search page will appear with several options to filter the results 

Discussion Forums

• How do I start a new discussion? 
  1. Open the applicable discussion board: 
     • Casual Conversations: A casual place to hang out and chat about non-technical things
     • Help and How-To: : Your place to get help using Sisense to meet your business needs
     • Software Developers: The place for software developers working with Sisense ComposeSDK to meet and collaborate
     • Technical Troubleshooting: Get help with error messages and technical issues
  2. Click the yellow Start a Conversation button found next to the grey Labels box 
  3. Complete the form including selecting the applicable labels [this is a requirement] 
  4. Click Post after you have completed your entry 
  5. This will add your contribution to the discussion board 
  6. Consult our Posting Tips guide for additional recommendations 

• How do I reply to a discussion? 
  • Navigate to the discussion of interest 
  • Select the yellow Reply button located at the end of the post you would like to reply to
  • Add your reply within the content box that appears
  • Please note that by click the “...” menu option you will open additional formatting options 
  • Click the yellow Reply button located below the reply content box to post your reply

• How long should I expect for my new thread to receive a response? 
  • The Sisense Community Team is committed to responding to all threads within 48 hours in most cases, please note the following: 
    • The Community Team typically allows at least 24 hours for a community response 
    • The Community Team reserves the right to extend our 48 hours if deemed necessary especially if deeper inquiry is required 

• How do I add kudos? 
  • On the left hand side at the bottom of the post of interest there will be a thumbs up button labeled kudos, click that button to add a kudos  
• What are labels? 
  • They are content folders and can be used to filter content as well as to be kept up to date on certain areas of interest 
  • Labels are applied when content is being generated
  • Content can have multiple labels
  • Note: Labels are specific to each discussion forum, blog, and knowledge base 
  • To filter content: 
    • Click the label of interest
    • A feed will appear with content tagged with that label
  • To subscribe to a label: 
    • Click the label of interest
    • A prompt will appear at the top of the feed with the option to subscribe to the label
    • When subscribed, you will be updated via email each time new content with that label is added to the community 

• How do I bookmark a discussion? 
  • To create a bookmark, click the drop down arrow in the right hand corner of the discussion and select Bookmark 
  • Your bookmarks can be found and managed on your profile page when logged in 

• What if I see content that goes against our community guidelines? 
  • All community members agree to follow our Terms and Conditions  and Community Guidelines 
  • If you see a violation of our terms and guidelines, please flag the content by clicking the drop down area next to the content and selecting Report Inappropriate Content 
  • This will remove the content from the community and flag with our moderation team for processing 

Blogs Overview

• How do I subscribe to a blog? 
  • To subscribe to the Sisense Community Blog: 
    • Navigate to the Sisense Community Blog
    • Select Options [in the right hand corner above the blog feed] 
    • Click Subscribe
  • To subscribe to the Product Release Blog: 
    • Navigate to the Product Release Blog 
    • Select Options [in the right hand corner above the blog feed] 
    • Click Subscribe
• How do I unsubscribe from a blog? 
  • Navigate to the applicable blog
  • Select Options [in the right hand corner above the blog feed] 
  • Click Unsubscribe 

• How do I comment on a blog?  
  • Located at the bottom of the blog entry is a yellow Comment button 
  • Click this button and add your comment to the content box 
  • Please note that by click the “...” menu option you will open additional formatting options 
  • When completed, click the yellow Post Your Comment button

• How do I bookmark a blog? 
  • Your bookmarks can be found and managed on your profile page when logged in 
  • To create a bookmark, click the drop down arrow in the right hand corner of the blog post and select Bookmark 

• What if I see content that goes against our community guidelines? 
  • All community members agree to follow our Terms and Conditions [LINK] and Community Guidelines [LINK] 
  • If you see a violation of our terms and guidelines, please flag the content by clicking the drop down area next to the comment and selecting Report Inappropriate Content 
  • This will remove the content from the community and flag with our moderation team for processing 

Knowledge Base

• How do I comment on a Knowledge Base article?
  •  Located at the bottom of the knowledge base article is a yellow Comment button 
  • Click this button and add your comment to the content box 
  • Please note that by click the “...” menu option you will open additional formatting options 
  • When completed, click the yellow Post Your Comment button

• How do I bookmark Knowledge Base articles? 
  • Your bookmarks can be found and managed on your profile page [LINK] when logged in 
  • To create a bookmark, click the drop down arrow in the right hand corner of the knowledge base article and select Bookmark 

• Can I email knowledge base articles to my teammates? 
  • Yes! Click the drop down arrow located next to the title of the article and select Email to a Friend 

• What if I see content that goes against our community guidelines? 
  • All community members agree to follow our Terms and Conditions  and Community Guidelines 
  • If you see a violation of our terms and guidelines, please flag the content by clicking the drop down area next to the comment and selecting Report Inappropriate Content 
  • This will remove the content from the community and flag with our moderation team for processing 

Community Escalation and Support Contact Information 

• What if I see content that goes against our community guidelines? 
  • All community members agree to follow our Terms and Conditions  and Community Guidelines 
  • If you see a violation of our terms and guidelines, please flag the content by clicking the drop down area next to the content and selecting Report Inappropriate Content 
  • This will remove the content from the community and flag with our moderation team for processing 

• Who should I contact if I need direct community related support? 
  • Email: [email protected] 
  • Our goal is to respond to all inquiries within 24 hours during business hours