Resolving Issues with Commenting on Tickets on Sisense Portal

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Resolving Issues with Commenting on Tickets on Sisense Portal

This article addresses the issue of being unable to type or comment on tickets on the Sisense portal. The problem may manifest as an error message when attempting to type a comment.

Follow these steps to resolve the issue:

1. Clear your browser cache: The issue might be due to stored cache data in your browser. Clearing the cache might resolve the issue. The steps to clear cache vary depending on the browser you are using. For example, in Google Chrome, you can clear cache by clicking on the three-dot menu > More Tools > Clear Browsing Data.

2. Try using Incognito mode: If clearing the cache doesn't resolve the issue, try opening the Sisense portal in Incognito mode. This mode doesn't use stored cache or cookies, which might resolve the issue. In most browsers, you can open an Incognito window by pressing Ctrl+Shift+N.

3. Try a different browser: If the issue persists, try using a different browser. The Sisense portal is compatible with most modern browsers, including Google Chrome, Mozilla Firefox, and Safari.

Troubleshooting Tips

If you're still unable to comment on tickets after following the above steps, it might be a more complex issue. In this case, contact Sisense Support for further assistance. Provide them with as much information as possible, including the error message you're seeing and the steps you've taken to resolve the issue.

Supplementary Information

This issue might affect multiple users in your organization. If one user resolves the issue by following these steps, it's likely that the same steps will resolve the issue for other users as well.
Remember to always keep your browser updated to the latest version to avoid compatibility issues with web portals like Sisense.