When troubleshooting complex issues in Sisense such as PDF export, widget not loading etc., it is sometimes necessary for our support team to obtain additional information about the network requests that are generated in your browser while an issue o...
This page is meant to provide an initial reference for website loading issues. Topics: 1. Page Doesn't Show Up 2. No Dashboard Panel on Left Side of Analytics Page/Bottom of Analytics Page 3. Queries are not Returning Data (Including Dashboard...
Sisense Pulse allows you to stay on top of your most important KPIs across all your dashboards and your ElastiCube builds status. If you face any issues with Sisense Pulse, the first step is to identify if none of the alerts are working, or whether i...
To control RAM consumption in Windows you can use the Windows Resource Monitor, the Memory tab. For Linux check this article Resource Monitor can be accessed from Windows Task Manager: You will be interested in 2 graphics Used Physical Memory (RA...
The method in which SSL (Secure Sockets Layer) is set up has changed in Sisense V7.2. The full reference documentation is located here where each step of setting up SSL is in V7.2 and later verisons is described. This post contains questions/symptoms...
When a build fails it's not always easy to identify the root cause of the failure. This post contains How-To troubleshoot your own build failure and popular build errors. You can search (Ctrl+F) this article for errors or search similar errors by bui...
SYMPTOMSWhen you build an ElastiCube, the build may fail and the build log file will show an "OutOf Memory" exception.<Exception handler="GenerateDataSourceCacheFromLiveData.TrackException" type="OutOfMemoryException" msg="Array dimensions exceeded s...
When trying to migrate a Sisense environment from one machine to another, the installation might fail, returning the error message "Your license has exceeded its user limit":The following steps will reset the number of installations performed by a us...
A C drive with very little or no free space can cause many issues, starting with ElastiCube build failure to service crashes, to make sure your Sisense installation runs smoothly you should make sure your C drive has sufficient free space.The bigges...
Just after a clean (new) install of Sisense or after an upgrade, you may in rare cases run into the following error on the Data Sources page within the Web ElastiCube Manager (ECM 2.0):Unable to reach the Sisense Server, please ensure you are connect...
Introduction This post will explain how to denormalize your ElastiCube schema in order to get faster query response in SiSense Web. Purpose/Benefit Denormalization of data is used to reduce the query response time in SiSense Web. It is most useful f...
This article will describe the common errors that will lead to an empty dashboard (when it’s not supposed to be empty).Data Security:This is a way to define which users are allowed to see which records, for example in an international company you can...
During the install of Sisense, you may run into the following error: We're sorry, There was an error with your Sisense installationService 'W3SVC' (W3SVC) failed to start. Please restart your computer and try installing again. The W3SVC service is ...
In Sisense Version 7.2 and beyond, we replaced many components of the IIS web hosting with a NodeJS framework, as well as making many new structural changes to the software. This allowed us to categorize the key components of the application to cate...
Problem:During install or upgrade under certain circumstances your could run into the following error:"We're sorry, There was an error with your Sisense installation Error while executing DISM. Some Windows Features could not be activated."Root cause...
Symptom You can connect to the server and preview is showing data, but the build process fails due to connectivity issues. Cause The ElastiCube server service is running on the system account, but not on the logged on user’s account. Solution For Sis...
Post-Sisense version 7.2, you may face the below issue when building an Elasticube when the SSL certificate is not correctly configured/uploaded. ResolutionLog in to Sisense. Open Developer Console (Press F12 in Chrome), navigate to the Security tab...
If a build fails with the following error:ORA-12504: TNS:listener was not given the SERVICE_NAME in CONNECT_DATAThe issue is that the connection string to the Oracle DB is expecting a SERVICE_NAME parameter instead of an SID. The difference between t...
Overview: This article aims to cover preventing, diagnosing, and resolving performance issues in Sisense. In Sisense, performance is generally referred to as the time it takes to load a dashboard or build a cube. The end goal for many organizations...
Sisense supports a wide variety of data sources. Some of these sources require connection strings to import data from them.This page describes how to generate logs that will help Sisense Support troubleshoot issues that may occur when using connectio...
