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Liliia_DevX
Sisense Team Member
Sisense Team Member

Managing Sisense Add-ons: Upgrades, and Version Control

Introduction

This article describes how certified add-ons are upgraded in Sisense. Additionally, this guide will help you address questions related to add-on versions, such as when different versions of add-ons are installed on different instances or how to keep add-ons updated on on-premise instances.

Step-by-Step Guide

Linux  

Free Certified Add-ons  

All free certified Sisense add-ons are installed automatically during the Sisense application upgrade. Typically, there is no need to update the add-ons manually. If you have multiple instances with different versions of add-ons, it may be due to running different Sisense versions.  To check the Sisense version, click on the person icon and the version will be the last item on the menu that pops up.

If you need to use a different version of a free certified add-on (for example, downgrade) than the one installed, follow these steps:

  1. Locate the add-on you want to replace with a lower version under `/opt/sisense/storage/plugins/{plugin_folder}`. This directory can be accessed via the File Manager in the UI.  
  2. Download the existing add-on as a backup and remove it from the `/plugins` directory.  
  3. Upload the required version of the add-on.  
  4. Open the `plugin.json` file inside the specific add-on folder.  
  5. Modify the `version` field to a value higher than the current version. This step is necessary to prevent the add-on from being overridden when the plugin pod restarts.  

Note: You will need to manage this add-on again after upgrading Sisense, as an unofficial version may break following an upgrade.  

Premium Add-ons  

For our cloud-managed services customers, premium add-ons are upgraded automatically.  

On-premise customers should contact their Customer Success Manager (CSM) or support team to obtain an updated, certified version of the add-on compatible with their Sisense version.  

Windows  

Both premium and free add-ons must be upgraded manually by on-premise customers. You can download the latest version of the free add-on from the Add-ons Marketplace while the premium add-on installation files could be provided by the Customer Success Manager (CSM) or our support team. 

For cloud-managed services customers, the Sisense team handles the upgrades for you.  

Conclusion  

Cloud-managed services customers benefit from automatic updates for both free and premium add-ons. On-premise users should follow the provided guidelines to maintain compatibility and optimal performance. Please submit a case for our Support Team if you have any additional questions or issues with add-on versions or upgrades. 

References/Related Content

How to Install Sisense Add-ons 

Working with Sisense Add-ons (Linux)

Sisense Add-ons (Windows)

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Version history
Last update:
‎01-31-2025 10:07 AM
Updated by:
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