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Unable to login after upgrade

ScottSut
7 - Data Storage
7 - Data Storage

I just upgrade our Windows Server from Sisense version 20.21.4 to 20.21.9

I also applied the logger patch

All succeeded without any known errors

When I login using the Sisense Client, I receive an message : "There was a problem during operation"

I can rebuild cubes no problem in elasticube

also the localhost:8081/app/test won't run as I'm prompt to login 

Any Advise appreciated.

2 REPLIES 2

Allison_Able
Community Team Member
Community Team Member

@ScottSut I was able to connect with our support team and there are a few detailed follow up questions required. Please submit a ticket at support.sisense.com

 

Allison Able
Senior Manager, Sisense Community
Email: allison.able@sisense.com

GregDemery
7 - Data Storage
7 - Data Storage

Run this as Admin in Powershell

1
Get-Service | where {($_.name -like "*sisense*") -or ($_.Name -like "*elastic*")} | Restart-Service
2 - all sisense services will stop and restart then run
iisreset

The real question is why does this happen after upgrading?