When opening a support ticket, it's required that a large form be completed. Among these is the Sisense Account Type, Environment, and Version. We too frequently open a support ticket only to be provided with a response unrelated to the information provided in these fields (e.g. a Linux based recommendation after specifying the issue is occurring in a Windows environment and being asked for a version number after the information was already provided). Given the global distribution of Sisense support resources, it can already take a day before expecting a response, but for that response to then be unaware of the information provided in the ticket details causes delays, extra rounds of communication (especially when our support rep doesn't realize that the Sisense response is for the wrong version), and frustrates our support teams and the clients they in turn support. And we imagine the Sisense support reps don't love finding they sent irrelevant advice and don't like seeing our support reps' confusion when they aren't already aware of the information provided in the case opening form. We appreciate Sisense support reps and want to see them support us with as little friction as possible. Thanks. ... View more

We embed Sisense into our application and produce pre-built dashboards for customers (which they cannot edit). We allow our users to create their own dashboards as well and with this comes the ability to create their own formulas. We have found that allowing them to edit the name of their formula also allows the editing of our pre-built shared formulas and our attributes. While this only impacts the user locally, it can become a support nightmare, as customers can rename our pre-built items and make it hard to them troubleshoot. We would like the ability to make these edit options more granular so that we can control (1) Shared Formula name edits (2) Attribute name edits and (3) non-shared Formula, local user dashboard, name edits. ... View more