Modifying Emails in Sisense
Summary
This article provides a solution for users who want to modify the content of system-generated emails, such as the "activation required" email, in Sisense.
Main Content
Step-by-step instructions to resolve the issue:
- Navigate to the system templates by going to Admin -> Server & Hardware -> File Management -> translations -> en-US.
- Edit the email-templates.js file to modify the email template.
Troubleshooting tips:
- If you have made changes to the email-templates.js file and still do not see your changes, ensure that you are editing the correct tenant templates.
- After making changes to the email-templates.js file, trigger an email to verify if the changes have been applied.
- (on-prem) If the changes still do not reflect, it might be necessary to restart the component responsible for managing emails. In Sisense, this component is the galaxy pod.
Supplementary information:
- The email-templates.js file contains the templates for system-generated emails. Modifying this file allows you to customize the content of these emails.
- Always make a backup of the original email-templates.js file before making changes. This allows you to revert to the original templates if necessary.
- If you encounter any issues while modifying the email templates, do not hesitate to reach out to Sisense Support for assistance.
