cancel
Showing results for 
Search instead for 
Did you mean: 
OlehChudiiovych
Sisense Team Member
Sisense Team Member

How to Reset Your License for Sisense Deployment

Sisense is an application that requires a valid license to be used. Occasionally, there is a need to reset the license, for example when we want to change the license used and we do not have access to the old license.

Windows OS

For Sisense installed on Windows OS we can access the application "Sisense Activation" from the server. Please note, be sure you are running this command as an Administrator:

OlehChudiiovych_1-1663152676485.png

From there, select "Sign Out":

OlehChudiiovych_2-1663152811142.png

Note, the system will not function until it is activated again using the same Sisense Activation application.

Linux OS

For Sisense installed on Linux OS (single server only, for a cluster, see note below) we will need to make sure the file used for the license is not found by either removing it or (recommended) simply renaming it, using the command below:

 

mv /opt/sisense/storage/licensing/sisense.oxy /opt/sisense/storage/licensing/sisense.oxy.bkp

 

Restart to apply the change:

 

kubectl delete po -n sisense -l app=oxygen && kubectl delete po -n sisense -l app=api-gateway && kubectl delete po -n sisense -l app=identity

 

 
OlehChudiiovych_3-1663153306654.png
 
Once executed, wait for the pods to restart, browse the application using the default link (don't use the link with /app/account/login), and reactivate the license.

 

OlehChudiiovych_4-1663153380951.png

 

 For multi-node deployment, you will end up accessing shared storage so it is recommended to execute in the management pod by running the command below. 
 
Exec into management pod:
kubectl -n sisense exec -it $(kubectl -n sisense get pods -l app=management -oname) -- bash
 
Note, Sisense will be deactivated and will not function until it is activated again.
 
We only recommend using this approach as a last resort. You also have the option to make changes to the license in Linux using the License Utilization page instead:
 
OlehChudiiovych_5-1663153514637.png

In case of any technical issues with licenses feel free to contact Sisense Support or create a Support Case. For questions relating to license expiration, email/package owner change, etc. feel free to contact your Account Manager directly instead.

Version history
Last update:
‎10-07-2022 01:21 PM
Updated by:
Community Toolbox

Recommended quick links to assist you in optimizing your community experience:

Need additional support?:

Community Support Request