cancel
Showing results for 
Search instead for 
Did you mean: 
intapiuser
Community Team Member
Community Team Member
In some cases, customers will navigate to the System Management screen and see the following:
As we can see, the nodes all seem that they are down as well as showing an undefined state. If this is not an issue with connecting to the servers (attempting to telnet within the cluster fails), this is a Management pod issue that can be resolved.

How to resolve it?

# Access the mongo pod (make sure this is the
[ec2-user:node1@~] kubectl -n sisense exec sisense-mongo-replicaset-0 -it -- mongo
 
# Switch to work with the 'be' DB
rs0:PRIMARY> use be
swtichted to db be
rs0:PRIMARY> db.getCollection("nodeDocument").remove()
 
# Exit mongo pod
rs0:PRIMARY> quit
bye
 
# Restart management pod
[ec2-user:node1@~] kubectl -n sisense delete pod -l="app=management"
Then go to the Data Groups page and delete the query/build values.
Version history
Last update:
‎03-02-2023 08:53 AM
Updated by:
Contributors
Community Toolbox

Recommended quick links to assist you in optimizing your community experience:

Developers Group:

Product Feedback Forum:

Need additional support?:

Submit a Support Request

The Legal Stuff

Have a question about the Sisense Community?

Email [email protected]

Share this page: