How to Disable Emails from Sisense

[Community_Admin]

Question:

Many customers have expressed interest in disabling the emails that Sisense sends to users when certain events occur, such as a user is added to Sisense or a user is shared on a dashboard.

For a list of these emails and more information about each email type, please see this page.

Answer:

Starting from the L2021.5 version, you can configure granular email settings under Admin tab > Email Settings as per the documentation.

For previous versions:

To disable emails entirely (for example, temporarily during dashboard development and user creation), go to Admin > Settings, System Configuration and toggle off Emails:

There is no native supported way to disable individual emails, but you can achieve a similar effect using either of the following methods:

Method 1: Remove email templates

Method 2: Override email templates with branding

These steps do NOT work on Windows 8.2.5+ and L8.2.4 at this time.

Windows

Method 1:

1. On the server, navigate to the following path depending on which version of Sisense you are running.

• On v7.2 and later:
  C:\Program Files\Sisense\app\galaxy-service\src\features\emails\templates
• On v7.1 and earlier:
  C:\Program Files\Sisense\PrismWeb\vnext\src\features\emails\templates

2. Locate the email you want to disable and go into its directory:

3. Cut the contents of the directory and move them to another location for storage/backup.

Caution: Do not delete the entire directory, only the contents of the directory.

Do not delete "user_created" template in case you are using SSO.

4. Repeat Steps 1-3 for the emails you want to suppress

Please note that Sisense will restore these files each time Sisense is repaired or upgraded - you will need to manually remove the contents of the directory again afterward.

Method 2:

If your organization has re-branded emails using the API, please skip ahead to Step 5. 

1. Create a directory for your Sisense emails for the following path depending on which version of Sisense you are running

• On v7.2 and later:
  C:\Program Files\Sisense\app\resources\branding\emails
• On v7.1 and earlier:
  C:\Program Files\Sisense\PrismWeb\Resources\branding\emails

2. On the Sisense server, navigate to the following path depending on which version of Sisense you are running.

• On v7.2 and later:
  C:\Program Files\Sisense\app\galaxy-service\src\features\emails\templates
• On v7.1 and earlier:
  C:\Program Files\Sisense\PrismWeb\vnext\src\features\emails\templates

3. Copy the contents of the templates folder and paste into the directory you created in Step 1.
4. Set the email branding directory to be /resources/branding/emails as described in the Rebranding Sisense Automated Emails document:

• On v7.2 and later

5. In the folder created in Step 1, locate the the email you want to disable and go into its directory:

6. Delete the contents of the directory or if you customized them, cut the files and move them to another location for storage/backup.
7. Repeat Steps 5-6 for the emails you want to suppress

Linux

You need to have the Rebranding feature available in your license package in order to apply the changes below.

1. Open Admin page > System Management > File Management.
2. Download the content of the /emails folder.
   
3. Unzip the folder.

Navigate to /branding folder and upload the unzipped emails folder. As a result, the structure of files should be branding > emails > available templates:

     5. Delete templates that you would like to disable.

In versions before L8.2.6, do not delete "user_created" template if you use SSO.

     6. Open Admin page > System Management > Configuration.

     7. Under the Branding section:

• enable Branding (if it was not enabled yet)
• Specify Emails Templates Directory = /opt/sisense/storage/branding/emails

                   

     8. Save your Changes