Custom Domain For Managed Services - Re-Branding the URL

[intapiuser]

In some cases, a customer would like to have his own domain instead of the *.sisense.com provided by the Sisense team. 

If you wish to use your own domain please follow the steps below:

Windows

1. Generate a PFX file of your domain.
2. Open a ticket including the requested domain and transfer the PFX file to the customer data FTPS folder including a txt file with a password.
3. Sisense Agent will validate the PFX file.
4. If the PFX file is valid, the Sisense Agent will reach out to schedule a time to switch the domain.
5. At the time of the switch, you will need to add an Aname record on your domain controller pointing the new domain name to your designated Sisense machine IP. 

Changing the domain may take a few minutes to update so you may want to declare downtime during the process.

Linux

1. Sisense will request a free certificate via ACM (Amazon Certificate Management) service which generates a certificate on your approval via your DNS. Please read the documentation with details from Amazon if you need more details: https://docs.aws.amazon.com/acm/latest/userguide/dns-validation.html
2. In this scenario, the Customer doesn't need to provide us with certificate files if they are an owner of a custom DNS. This certificate will be auto-prolonged if the CNAME records will be kept in DNS.
3. Open a ticket including the requested domain and ask to move it to the Cloud Ops Team.
4. The agent will schedule the time of the DNS change.