Introducing Sisense Fusion 2021.10: Enhanced personalization, streamlined support, and more!
Dig into the latest features to enhance your Sisense analytics platform with custom fonts, new Web Access Tokens that allow sharing without logging in, and for managed services customers, a secure support connection to help troubleshoot without interruptions.Introducing Sisense Fusion 2021.11 — Easy-to-use UI, seamless installations, and More!
Dig into the latest features to discover what the new features in Sisense’s analytics platform can do for you. Learn how to install Sisense using Provisioner and Helm, copy theme identifiers, define a time for support access users, and test email server configuration.Troubleshooting Pods in Kubernetes Clusters
Troubleshooting Pods in Kubernetes Clusters In Kubernetes, pods can encounter various issues that prevent them from running correctly. Understanding the different pod states and how to troubleshoot them is essential for maintaining a healthy cluster. This guide covers common pod states and provides steps for diagnosing and resolving issues. Common Pod States: Init: The pod is initializing. All init containers must be completed before the main containers start. 0/1 Running: The pod is running, but not all containers are in a ready state. CrashLoopBackOff: The pod repeatedly fails and is restarted. Pending: The pod is waiting to be scheduled on a node. ImagePullBackOff: The pod cannot pull the container image. Troubleshooting Steps 1. Pod in Init State: When a pod is stuck in the Init state, it indicates that one or more init containers haven't completed successfully. Check Pod Description: kubectl -n sisense describe pod <pod_name> In the description, look for the init containers section. All init containers should ideally be in a "Completed" state. If one is still running or has failed, it can block the rest of the pod's containers from starting. Example: Init Containers: init-mongodb: State: Running This indicates an issue with the init-mongodb container. Check Logs of Init Containers: If the init container is still running or has failed, check its logs: kubectl -n sisense logs <pod_name> -c init-mongodb After identifying issues in the init container, investigate the related services or dependencies, such as the MongoDB pod itself in this example. 2. Pod in 0/1, 1/2 Running State: This state indicates that the pod is running, but not all containers are in a ready state. Describe the Pod: kubectl -n sisense describe pod <pod_name> Check the State section for each container. Look for reasons why a container is not in a ready state, such as CrashLoopBackOff, ImagePullBackOff, or other errors. Check Logs for Previous Failed Container: If a container is in an error state or has restarted, checking the logs can provide more context about the issue. Current Logs: kubectl -n sisense logs <pod_name> -c <container_name> Replace <container_name> with the name of the specific container. Previous Logs: kubectl -n sisense logs <pod_name> -c <container_name> -p This command retrieves logs from the previous instance of the container, which can be particularly useful if the container has restarted. 3. Pod in CrashLoopBackOff State: A pod enters the CrashLoopBackOff state when it repeatedly fails and is restarted. To diagnose this issue: Describe the Pod: kubectl -n sisense describe pod <pod_name> This command provides detailed information, including the events and container statuses. Example: State: Waiting Reason: CrashLoopBackOff Last State: Terminated Reason: OOMKilled The OOMKilled reason indicates that the container was killed due to exceeding its memory limit. Increase the memory limit to fix the issue. Check Events and Container States: At the bottom of the describe output, you'll find the events section, which includes messages about why the pod failed. For example, FailedScheduling may indicate resource constraints or node issues. Review Logs: Logs can provide valuable insights when a pod is in the CrashLoopBackOff state. Check Current Logs: kubectl -n sisense logs <pod_name> This command retrieves the logs from the current running container. Check Previous Logs: kubectl -n sisense logs <pod_name> -p This command retrieves logs from the previous container instance, which is useful if the container was restarted. Specify the container name if the pod has multiple containers: kubectl -n sisense logs <pod_name> -c <container_name> -p 4. Pod in Pending State: If a pod is Pending, it means it hasn't been scheduled on a node yet. Check Pod Scheduling Events: kubectl -n sisense describe pod <pod_name> Look for events like: Warning FailedScheduling 85m default-scheduler 0/3 nodes are available: 1 node(s) didn't match Pod's node affinity/selector, 2 node(s) didn't match pod anti-affinity rules. This message indicates that the scheduler couldn't find a suitable node for the pod due to resource constraints, node affinity rules, or other scheduling policies. 5. Pod in ImagePullBackOff State: This state occurs when a pod cannot pull the container image from the registry. Check Pod Description for Image Issues: kubectl -n sisense describe pod <pod_name> Look for messages indicating issues with pulling the image, such as incorrect image names, tag issues, authentication problems, or network errors. For multinode deployments, note the server in the message. It is possible that the image may not exist on all servers. Verify Image Name and Tag: Ensure that the image name and tag are correct and that the image is available in the specified registry. Check Image Pull Secrets: If the image is in a private registry, ensure that the registry is accessible. Manually Pull the Image: Sometimes, images are not available or cannot be downloaded within the default timeout. To verify the availability of the image and check for any errors, try pulling the image manually on the node specified in the error message: docker pull <image_name>:<tag> Replace <image_name> and <tag> with the appropriate image and tag names. This can help determine if the issue is with the image itself or the registry configuration. Conclusion By understanding these common pod states and following the troubleshooting steps, you can diagnose and resolve many issues in Kubernetes. Regularly monitoring pods and logs is essential for maintaining a stable and reliable Kubernetes environment. Check out this related content: DocumentationCustomizing the Offset Size of Selected Categories in Sisense Pie Chart Widgets
In Sisense, pie chart widgets, including the various pie chart style options such as donut charts, are a common way to visualize data. By default, when a user selects a category within a pie chart, that slice "pops out" to highlight the selection. This article explains how to customize the offset size of selected categories in Sisense pie chart widgets by leveraging Highcharts settings of the widget using Sisense widget scripting capabilities.Resolving Issues with Updating EC2EC Passwords in Elasticube Connections
This article addresses the issue of updating EC2EC (Elasticube to Elasticube) passwords in the context of employee off-boarding or password changes. Specifically, it covers the scenario where tables do not appear in the source cube after updating the password, preventing the completion of the update.Resolving Installation Failures with "Error occurred during validate_ssl_certs section"
During the installation process on a Linux system, you may encounter the error message: "Error occurred during validate_ssl_certs section." This error typically occurs when there is an issue with the SSL certificate being used.Installation fails with /bin/activate: No such file or directory
If the process halts early with errors related to missing Python packages, you can quickly resolve this by ensuring all required dependencies are in place. For a smooth setup, follow the steps outlined in the Minimum System Requirements, which include commands to update your system and install the necessary Python packages. Don't let a small error disrupt your installation—get back on track with these simple fixes.How to Check SSL Ciphers
How to Check SSL Ciphers If you have enabled SSL on Sisense side, the Nginx controller will be deployed in the default namespace. To check the currently configured ciphers run the following command and check the "nginx.ingress.kubernetes.io/ssl-ciphers:" row: kubectl -n sisense describe ingress Name: sisense-ingress Labels: app=api-gateway app.kubernetes.io/managed-by=Helm chart=api-gateway-2024.2.077 release=sisense sisense-version=2024.2.077 Namespace: sisense Address: Ingress Class: <none> Default backend: <default> TLS: sisense-tls terminates Rules: Host Path Backends ---- ---- -------- paragoninsgroup.sisense.com / api-gateway-external:8456 (10.42.140.227:8456) Annotations: kubernetes.io/ingress.class: nginx kubernetes.io/tls-acme: true meta.helm.sh/release-name: sisense meta.helm.sh/release-namespace: sisense nginx.ingress.kubernetes.io/configuration-snippet: more_clear_headers Server; nginx.ingress.kubernetes.io/proxy-body-size: 0m nginx.ingress.kubernetes.io/proxy-read-timeout: 300 nginx.ingress.kubernetes.io/ssl-ciphers: ECDH+AESGCM:ECDH+CHACHA20:DH+AESGCM:ECDH+AES256:DH+AES256:ECDH+AES128:DH+AES:RSA+AESGCM:RSA+AES:!aNULL:!MD5:!DSS:!AESCCM nginx.ingress.kubernetes.io/ssl-prefer-server-ciphers: true To decrypt the full list of the currently used ciphers use the string from the mentioned row with the following command: openssl ciphers -v 'ECDH+AESGCM:ECDH+CHACHA20:DH+AESGCM:ECDH+AES256:DH+AES256:ECDH+AES128:DH+AES:RSA+AESGCM:RSA+AES:!aNULL:!MD5:!DSS:!AESCCM' | column -t Output Example: ECDHE-RSA-AES256-GCM-SHA384 TLSv1.2 Kx=ECDH Au=RSA Enc=AESGCM(256) Mac=AEAD ECDHE-ECDSA-AES256-GCM-SHA384 TLSv1.2 Kx=ECDH Au=ECDSA Enc=AESGCM(256) Mac=AEAD ECDH-RSA-AES256-GCM-SHA384 TLSv1.2 Kx=ECDH/RSA Au=ECDH Enc=AESGCM(256) Mac=AEAD ECDH-ECDSA-AES256-GCM-SHA384 TLSv1.2 Kx=ECDH/ECDSA Au=ECDH Enc=AESGCM(256) Mac=AEAD ECDHE-RSA-AES128-GCM-SHA256 TLSv1.2 Kx=ECDH Au=RSA Enc=AESGCM(128) Mac=AEAD ECDHE-ECDSA-AES128-GCM-SHA256 TLSv1.2 Kx=ECDH Au=ECDSA Enc=AESGCM(128) Mac=AEAD ECDH-RSA-AES128-GCM-SHA256 TLSv1.2 Kx=ECDH/RSA Au=ECDH Enc=AESGCM(128) Mac=AEAD ECDH-ECDSA-AES128-GCM-SHA256 TLSv1.2 Kx=ECDH/ECDSA Au=ECDH Enc=AESGCM(128) Mac=AEAD DH-DSS-AES256-GCM-SHA384 TLSv1.2 Kx=DH/DSS Au=DH Enc=AESGCM(256) Mac=AEAD DH-RSA-AES256-GCM-SHA384 TLSv1.2 Kx=DH/RSA Au=DH Enc=AESGCM(256) Mac=AEAD DHE-RSA-AES256-GCM-SHA384 TLSv1.2 Kx=DH Au=RSA Enc=AESGCM(256) Mac=AEAD DH-DSS-AES128-GCM-SHA256 TLSv1.2 Kx=DH/DSS Au=DH Enc=AESGCM(128) Mac=AEAD DH-RSA-AES128-GCM-SHA256 TLSv1.2 Kx=DH/RSA Au=DH Enc=AESGCM(128) Mac=AEAD DHE-RSA-AES128-GCM-SHA256 TLSv1.2 Kx=DH Au=RSA Enc=AESGCM(128) Mac=AEAD ECDHE-RSA-AES256-SHA384 TLSv1.2 Kx=ECDH Au=RSA Enc=AES(256) Mac=SHA384 ECDHE-ECDSA-AES256-SHA384 TLSv1.2 Kx=ECDH Au=ECDSA Enc=AES(256) Mac=SHA384 ECDHE-RSA-AES256-SHA SSLv3 Kx=ECDH Au=RSA Enc=AES(256) Mac=SHA1 ECDHE-ECDSA-AES256-SHA SSLv3 Kx=ECDH Au=ECDSA Enc=AES(256) Mac=SHA1 ECDH-RSA-AES256-SHA384 TLSv1.2 Kx=ECDH/RSA Au=ECDH Enc=AES(256) Mac=SHA384 ECDH-ECDSA-AES256-SHA384 TLSv1.2 Kx=ECDH/ECDSA Au=ECDH Enc=AES(256) Mac=SHA384 ECDH-RSA-AES256-SHA SSLv3 Kx=ECDH/RSA Au=ECDH Enc=AES(256) Mac=SHA1 ECDH-ECDSA-AES256-SHA SSLv3 Kx=ECDH/ECDSA Au=ECDH Enc=AES(256) Mac=SHA1 DHE-RSA-AES256-SHA256 TLSv1.2 Kx=DH Au=RSA Enc=AES(256) Mac=SHA256 DH-RSA-AES256-SHA256 TLSv1.2 Kx=DH/RSA Au=DH Enc=AES(256) Mac=SHA256 DH-DSS-AES256-SHA256 TLSv1.2 Kx=DH/DSS Au=DH Enc=AES(256) Mac=SHA256 DHE-RSA-AES256-SHA SSLv3 Kx=DH Au=RSA Enc=AES(256) Mac=SHA1 DH-RSA-AES256-SHA SSLv3 Kx=DH/RSA Au=DH Enc=AES(256) Mac=SHA1 DH-DSS-AES256-SHA SSLv3 Kx=DH/DSS Au=DH Enc=AES(256) Mac=SHA1 ECDHE-RSA-AES128-SHA256 TLSv1.2 Kx=ECDH Au=RSA Enc=AES(128) Mac=SHA256 ECDHE-ECDSA-AES128-SHA256 TLSv1.2 Kx=ECDH Au=ECDSA Enc=AES(128) Mac=SHA256 ECDHE-RSA-AES128-SHA SSLv3 Kx=ECDH Au=RSA Enc=AES(128) Mac=SHA1 ECDHE-ECDSA-AES128-SHA SSLv3 Kx=ECDH Au=ECDSA Enc=AES(128) Mac=SHA1 ECDH-RSA-AES128-SHA256 TLSv1.2 Kx=ECDH/RSA Au=ECDH Enc=AES(128) Mac=SHA256 ECDH-ECDSA-AES128-SHA256 TLSv1.2 Kx=ECDH/ECDSA Au=ECDH Enc=AES(128) Mac=SHA256 ECDH-RSA-AES128-SHA SSLv3 Kx=ECDH/RSA Au=ECDH Enc=AES(128) Mac=SHA1 ECDH-ECDSA-AES128-SHA SSLv3 Kx=ECDH/ECDSA Au=ECDH Enc=AES(128) Mac=SHA1 DHE-RSA-AES128-SHA256 TLSv1.2 Kx=DH Au=RSA Enc=AES(128) Mac=SHA256 DH-RSA-AES128-SHA256 TLSv1.2 Kx=DH/RSA Au=DH Enc=AES(128) Mac=SHA256 DH-DSS-AES128-SHA256 TLSv1.2 Kx=DH/DSS Au=DH Enc=AES(128) Mac=SHA256 DHE-RSA-AES128-SHA SSLv3 Kx=DH Au=RSA Enc=AES(128) Mac=SHA1 DH-RSA-AES128-SHA SSLv3 Kx=DH/RSA Au=DH Enc=AES(128) Mac=SHA1 DH-DSS-AES128-SHA SSLv3 Kx=DH/DSS Au=DH Enc=AES(128) Mac=SHA1 AES256-GCM-SHA384 TLSv1.2 Kx=RSA Au=RSA Enc=AESGCM(256) Mac=AEAD AES128-GCM-SHA256 TLSv1.2 Kx=RSA Au=RSA Enc=AESGCM(128) Mac=AEAD AES256-SHA256 TLSv1.2 Kx=RSA Au=RSA Enc=AES(256) Mac=SHA256 AES256-SHA SSLv3 Kx=RSA Au=RSA Enc=AES(256) Mac=SHA1 AES128-SHA256 TLSv1.2 Kx=RSA Au=RSA Enc=AES(128) Mac=SHA256 AES128-SHA SSLv3 Kx=RSA Au=RSA Enc=AES(128) Mac=SHA1 Check out this related content: Academy course Sisense Documentation
