This guide provides a general approach for troubleshooting Sisense Linux-based deployments running on Kubernetes. It is intended to collect initial information and perform basic diagnostics.
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Step-by-Step Guide:
In case the Validator is failing, we can perform some adjustments and review its process from the pod itself to verify what exactly went wrong.
As the Validator pod is launch...
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To provide both users and Sisense support engineers with a consistent approach to diagnosing and resolving unexplained 404 (Not Found) errors observed in the browser when loading dashboards, data mod...
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When using backslashes (\) in Sisense custom table queries, values like N\A may be rendered as NA due to MonetDB's handling of escape characters. To avoid this, use a forward slash (/) instead, or pr...
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When using EC2EC connections in Sisense, it's important to configure Data Groups properly to avoid build failures caused by the "Stop When Idle" feature. Data source cubes must remain in the Running ...
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This article addresses common issues with the Scatter Map widget in Sisense, specifically when the map does not display as intended. By following the steps outlined here, you can diagnose and resolve...
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Pulse troubleshooting guide (Linux) Introduction: This guide will help you troubleshoot common issues with Sisense Pulse Alerts on Linux. Step-by-Step Guide: Issue: Not Receiving Pulse Ale...
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This article addresses an issue where data models in Sisense fail to open, producing a "Cannot read properties of undefined (reading 'datasets')" error message. The problem appears during the import...
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In this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to browser caching, which prev...
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This article lists common cases when the users’ Last Activity field may not be updated as expected.
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This article will cover how to troubleshoot common backup failures in Sisense.
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How to fix version difference between client (1.xx) and server (1.xx) exceeds the supported minor version skew warning during the upgrade
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This article addresses the resolution of a 500 Internal Server Error encountered when attempting to change connections using the PATCH method on Sisense REST API v2 for updating data model schema dat...
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Resolving "Internal Server Error" When Importing Model with Generic JDBC Connector
This article addresses the issue of encountering an "Internal Server Error" when importing a model from a local ...
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This is the guide of which settings should be checked and adjusted to resolve the problem and prevent future occurrences, in cases when cubes fail with the error ‘Safe-mode’. Please follow the steps ...
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Error in ingress-nginx-controller pod after upgrading Sisense to L2024.1: main.go:64] port 80 is already in use. Please check the flag --http-port
!NOTE! - this guide is relevant for non-cloud m...
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This article addresses the issue of encountering an "Internal Server Error" when importing a model from a local desktop to a production environment using the Generic JDBC connector in Sisense. This e...
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This article provides possible solutions to the most common issues with the Accordion plugin.
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Encountering the "Failed validating Kubernetes ports at node" error during Sisense installation on Linux? This issue typically arises due to closed ports or lingering Docker containers from a previou...
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This article addresses the issue where the Generic JDBC connector is not visible under available connectors for users logged in with a designer account in Sisense version 2023.6 or newer. This probl...
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