Troubleshooting

If you are using JWT-based SSO in Sisense, upgrading to version 6.7 or later may cause authentication failures. This issue could be linked to a missing "typ": "JWT" attribute in the JWT token header....

The Helm Provisioner is an essential tool designed to simplify and automate the deployment of Sisense using Helm charts. When issues occur during installation or upgrades, the following troubleshooti...

While deploying Sisense on EKS with ALB (https://docs.sisense.com/main/SisenseLinux/using-an-aws-load-balancer-controller-with-sisense-on-amazon-eks.htm), you may notice that the installation has pa...

You found that the data type is different from the one you have in data source, lets fix it. L2025.*

This article addresses an issue where dashboards in Sisense that use a Google Maps widget render correctly in the web interface but appear blank in PDF exports. The problem is typically related to de...

Troubleshooting SSO integration with Sisense and auth0-linux

If you're having trouble using Sisense - whether it's a broken layout, buttons not working, or a page not loading properly - you might be facing a local issue related to your browser, device, or netw...

In certain cases, performing a ‘Replace All’ build in Sisense results in the persistence of multiple cube farms. Specifically, after a successful build, the system retains both the newly created cube...

Users working with Live data models may report that a specific schema or database suddenly stops displaying available tables when browsing the schema. The API request (list_table_schemas) returns HTT...

This guide provides a general approach for troubleshooting Sisense Linux-based deployments running on Kubernetes. It is intended to collect initial information and perform basic diagnostics.

To provide both users and Sisense support engineers with a consistent approach to diagnosing and resolving unexplained 404 (Not Found) errors observed in the browser when loading dashboards, data mod...

When using backslashes (\) in Sisense custom table queries, values like N\A may be rendered as NA due to MonetDB's handling of escape characters. To avoid this, use a forward slash (/) instead, or pr...

When using EC2EC connections in Sisense, it's important to configure Data Groups properly to avoid build failures caused by the "Stop When Idle" feature. Data source cubes must remain in the Running ...

This article addresses common issues with the Scatter Map widget in Sisense, specifically when the map does not display as intended. By following the steps outlined here, you can diagnose and resolve...

This article addresses an issue where data models in Sisense fail to open, producing a "Cannot read properties of undefined (reading 'datasets')" error message. The problem appears during the import...

In this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to browser caching, which prev...

This article lists common cases when the users’ Last Activity field may not be updated as expected.

This article will cover how to troubleshoot common backup failures in Sisense.