Troubleshooting

This article addresses an issue where dashboards in Sisense that use a Google Maps widget render correctly in the web interface but appear blank in PDF exports. The problem is typically related to de...

Troubleshooting SSO integration with Sisense and auth0-linux

If you're having trouble using Sisense - whether it's a broken layout, buttons not working, or a page not loading properly - you might be facing a local issue related to your browser, device, or netw...

In certain cases, performing a ‘Replace All’ build in Sisense results in the persistence of multiple cube farms. Specifically, after a successful build, the system retains both the newly created cube...

Users working with Live data models may report that a specific schema or database suddenly stops displaying available tables when browsing the schema. The API request (list_table_schemas) returns HTT...

This guide provides a general approach for troubleshooting Sisense Linux-based deployments running on Kubernetes. It is intended to collect initial information and perform basic diagnostics.

To provide both users and Sisense support engineers with a consistent approach to diagnosing and resolving unexplained 404 (Not Found) errors observed in the browser when loading dashboards, data mod...

When using backslashes (\) in Sisense custom table queries, values like N\A may be rendered as NA due to MonetDB's handling of escape characters. To avoid this, use a forward slash (/) instead, or pr...

When using EC2EC connections in Sisense, it's important to configure Data Groups properly to avoid build failures caused by the "Stop When Idle" feature. Data source cubes must remain in the Running ...

This article addresses common issues with the Scatter Map widget in Sisense, specifically when the map does not display as intended. By following the steps outlined here, you can diagnose and resolve...

This article addresses an issue where data models in Sisense fail to open, producing a "Cannot read properties of undefined (reading 'datasets')" error message. The problem appears during the import...

In this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to browser caching, which prev...

This article lists common cases when the users’ Last Activity field may not be updated as expected.

This article will cover how to troubleshoot common backup failures in Sisense.

How to fix version difference between client (1.xx) and server (1.xx) exceeds the supported minor version skew warning during the upgrade

This article addresses the resolution of a 500 Internal Server Error encountered when attempting to change connections using the PATCH method on Sisense REST API v2 for updating data model schema dat...

This is the guide of which settings should be checked and adjusted to resolve the problem and prevent future occurrences, in cases when cubes fail with the error ‘Safe-mode’. Please follow the steps ...