The New Sisense Support Portal is Now Live! 🚀
🔑 How to Contact Support To ensure your requests are handled as quickly as possible, please use the following channels: AI Chatbot (Preferred) Available directly on the portal, our new smarter AI assistant provides instant answers. If the chatbot cannot solve your issue, it will automatically convert your conversation into a support ticket, ensuring our team has the full context of your request. The Sisense Support Portal Submit and track requests via https://supportportal.sisense.com/. Why use the portal? Our new smart forms ensure we capture all required technical data immediately, allowing our team to start working on a resolution right away. Support Mailbox You can also report issues by emailing [email protected]. Note: While this automatically creates a ticket, our team may follow up with additional questions to gather environment details that are usually captured in the portal forms. Portal Technical Issues? If you experience any difficulties specifically with the portal (login or navigation issues), please notify us at [email protected]. 🛠️ Navigating Your New Dashboard Once you log in, you’ll notice several new ways to manage your tickets. Click on "Show Filters" to customize your view: View Types: Switch between Table format (default) or Card view depending on your preference. Ticket Counts: Easily toggle between My Tickets (created by you) and All Tickets (created by your organization, according to the privileges granted for your user before). Customization: You can now Sort, Group, and Filter your tickets by Status, Priority, or Created Date. Quick Tip on Attachments: When creating a new ticket, any files you upload will appear under File Attachments. In existing tickets, your uploaded files will be embedded inline within the ticket comments for better context. Additional emails in CC Additional emails in CC is now live for new and existing tickets. Add email one by one by pressing enter after each. What happens to your old tickets? All open tickets have been successfully migrated. You can find your full ticket history and continue tracking active issues directly within the new portal. Thank you for your patience as we build a better support experience for you! — The Sisense Support Team
Sisense Earns 7th Spot on G2’s 2022 Best Software Awards for Best Analytics + AI Products
At Sisense we want to create the best BI and analytics platform on the market. That is why we are so proud to announce that for the first time Sisense has been named to G2’s 2022 Best Software Awards, placing #7 on the Best Analytics + AI Products list. This recognition is a reflection of you, our customers and partners, and the success of your partnership with Sisense over the past year.Happy Launch Week!
Move over Sisense Community BETA! Since October 2021, the Sisense Community team has been hard at work building a space for Sisense Community members to collaborate and exchange ideas. To continue providing the best experience for our community members, we are excited to announce the next milestone for the Sisense Community.
