How to Troubleshoot UI Issues Using DevTools (HAR File & Console Logs)
If a webpage, dashboard, or widget isn't loading properly, encounters errors during exporting, importing, editing, or opening, or if buttons are unresponsive and error messages appear, you can use Developer Tools (DevTools) in your browser to diagnose the issue. This guide will show you how to: - Check the Network tab for failed requests. - Use the Preview and Response tabs to see details of errors. - Check the Console tab for other issues. - Save a HAR file to share with support.Sisense application logs
Sisense application logs The Sisense Support team typically uses the application log data to investigate outages, troubleshoot bugs, or analyze reported issues. Analyzing application logs can help the Support team determine the root cause of incidents. The location of log directories on a single node: /var/log/sisense/namespace/ /var/log/sisense/sisense/query.log /var/log/sisense/sisense/combined.log -- logs of all services If your environment does not have this setup, here is how you can gather the appropriate logs to share For Example, if interested to Access galaxy logs: kubectl -n sisense logs $(kubectl -n sisense get pods -l app="galaxy" -o custom-columns=":.metadata.name" ) Tail the log and print the last 100 lines: kubectl -n sisense -f --tail=100 logs $(kubectl -n sisense get pods -l app="galaxy" -o custom-columns=":.metadata.name" ) Get logs from specific pod: sisense@node1: kubectl logs $(PODNAME) -n $(NAMESPACE) Helpful Tips: In all Sisense installs, it would be very helpful to generate the Support File in the Admin tab under 'System Management'. When the issue occurs, you can download the file; this application log is a file that contains information about events that have occurred within a software application. This file contains logs of all services. Additional Resources: Guideline for submitting a Support inquiry Overview to Interpreting Sisense 7.2+ LogsResolving Installation Failures with "Error occurred during validate_ssl_certs section"
During the installation process on a Linux system, you may encounter the error message: "Error occurred during validate_ssl_certs section." This error typically occurs when there is an issue with the SSL certificate being used.
