How to update style sheets in the branding folder for dashboards
In this article, we will address the issue of updates made to style sheets within a branding folder not reflecting on dashboards. Users often encounter this problem due to browser caching, which prevents the most updated CSS files from loading. This guide provides solutions to ensure your dashboard reflects the latest version of your style sheets.
Resolving Build Failures Due to Memory Issues [Safe-Mode]
This is the guide of which settings should be checked and adjusted to resolve the problem and prevent future occurrences, in cases when cubes fail with the error ‘Safe-mode’. Please follow the steps below, and after that try to re-build the failed cubes.How to Troubleshoot UI Issues Using DevTools (HAR File & Console Logs)
If a webpage, dashboard, or widget isn't loading properly, encounters errors during exporting, importing, editing, or opening, or if buttons are unresponsive and error messages appear, you can use Developer Tools (DevTools) in your browser to diagnose the issue. This guide will show you how to: - Check the Network tab for failed requests. - Use the Preview and Response tabs to see details of errors. - Check the Console tab for other issues. - Save a HAR file to share with support.Resolving Missing Parse Option in SQL DB Connection
This article addresses the issue of the missing "Parse" option when connecting to an SQL database in Sisense. Users may encounter this problem when attempting to parse data from SQL DB connections. This guide will explain why the "Parse" option might be unavailable and provide steps to resolve the issue.How to identify and download logs from the Sisense server
To identify and download ec-bld logs in Sisense, first, log into the Sisense server and run kubectl -n sisense get pods | grep bld during the cube build to find the relevant pod name. Once the build is complete, locate the log file in /var/log/sisense/sisense/ (for single-node) or use kubectl cp commands to retrieve logs from fluentd or management pods (for multi-node). Finally, access the Admin File Manager > Data folder to download logs and clean up local copies if needed.How to resolve browser freezing issues (page unresponsive) on your dashboards
This article addresses the issue of web pages freezing and becoming unresponsive when users interact with certain Sisense dashboards. It typically occurs when applying filters or interacting with heavy widgets, which can significantly impact the usability of critical dashboards. The error says "Page Unresponsive":
