License server unavailable, MID is not alphanumeric

[donogc]

I'm trying to do new install on a new server and keep getting license server is unavailable.  If i select behind a firewall option, I get a key that is not alphanumeric so i can't use it on my.sisense.com portal to get a offline.  Version is windows 2023.9

[DRay]

Hello @donogc.

Thank you for reaching out.

Installation issues are better handled through our Support team, as they will be able to investigate your specific environment and review relevant logs.

[donogc]

Unfortunately, this site won't let me create a ticket either.  Just spins and spins.

[DRay]

Gotcha. In that case I recommend reaching out to your account team. They can help you get the account sorted and in contact with our support team.

[DRay]

Hello @donogc.

Were you able to get your account sorted out and work with Support?