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License server unavailable, MID is not alphanumeric

donogc
7 - Data Storage
7 - Data Storage

I'm trying to do new install on a new server and keep getting license server is unavailable.  If i select behind a firewall option, I get a key that is not alphanumeric so i can't use it on my.sisense.com portal to get a offline.  Version is windows 2023.9

4 REPLIES 4

DRay
Community Team Member
Community Team Member

Hello @donogc.

Thank you for reaching out.

Installation issues are better handled through our Support team, as they will be able to investigate your specific environment and review relevant logs.

David Raynor (DRay)

donogc
7 - Data Storage
7 - Data Storage

Unfortunately, this site won't let me create a ticket either.  Just spins and spins.

DRay
Community Team Member
Community Team Member

Gotcha. In that case I recommend reaching out to your account team. They can help you get the account sorted and in contact with our support team.

David Raynor (DRay)

DRay
Community Team Member
Community Team Member

Hello @donogc.

Were you able to get your account sorted out and work with Support?

David Raynor (DRay)