Forum Discussion

donogc's avatar
donogc
Data Storage
07-19-2024

License server unavailable, MID is not alphanumeric

I'm trying to do new install on a new server and keep getting license server is unavailable.  If i select behind a firewall option, I get a key that is not alphanumeric so i can't use it on my.sisens...
Installation Help
W2023.9
DRay's avatar
DRay
Admin
07-22-2024

Hello donogc.

Thank you for reaching out.

Installation issues are better handled through our Support team, as they will be able to investigate your specific environment and review relevant logs.

  • donogc's avatar
    donogc
    Data Storage
    07-22-2024

    Unfortunately, this site won't let me create a ticket either.  Just spins and spins.

    • DRay's avatar
      DRay
      Admin
      07-22-2024

      Gotcha. In that case I recommend reaching out to your account team. They can help you get the account sorted and in contact with our support team.