Troubleshooting: Accordion Widget Click Does Nothing & Dashboard Won't Open
Introduction
This article provides possible solutions to the most common issues with the Accordion plugin.
Please first review the issue's symptom (what error/behavior you experience with the Accordion plugin) and then follow the solution instructions. If this doesn’t solve your issue, feel free to contact our Support Team describing your issue in detail.
Step-by-Step Guide
Symptom
Clicking the widget with Accordion doesn’t open the accordion dashboard, so nothing happens.
The possible error in the web browser console:
"Can't find a dashboard with name _accrd_test. Error: No dashboards found."
[ALT Text: A screenshot of an error message in a coding interface indicating that a dashboard cannot be found. The message includes a stack trace with various function calls, and a final error stating "Failed to load resource: the server responded with a status of 404 (Not Found)."]
Solution
- Make sure the accordion dashboard is shared with the user who experiences the issue.
- For older Accordion versions (before the UI was introduced), please ensure that the widget script for Accordion configuration doesn’t have syntax errors or a / at the end of the "dashboardUrl" parameter.
References/Related Content:
Passing Filters to Accordion in Sisense Dashboards
Disclaimer: This post outlines a potential custom workaround for a specific use case or provides instructions regarding a specific task. The solution may not work in all scenarios or Sisense versions, so we strongly recommend testing it in your environment before deployment. If you need further assistance with this please let us know.
