Forum Discussion

donogc's avatar
donogc
Data Storage
07-19-2024

License server unavailable, MID is not alphanumeric

I'm trying to do new install on a new server and keep getting license server is unavailable.  If i select behind a firewall option, I get a key that is not alphanumeric so i can't use it on my.sisense.com portal to get a offline.  Version is windows 2023.9

Installation Help
W2023.9

4 Replies

  • DRay's avatar
    DRay
    Admin
    07-22-2024

    Hello donogc.

    Thank you for reaching out.

    Installation issues are better handled through our Support team, as they will be able to investigate your specific environment and review relevant logs.

    • donogc's avatar
      donogc
      Data Storage
      07-22-2024

      Unfortunately, this site won't let me create a ticket either.  Just spins and spins.

      • DRay's avatar
        DRay
        Admin
        07-22-2024

        Gotcha. In that case I recommend reaching out to your account team. They can help you get the account sorted and in contact with our support team.

  • DRay's avatar
    DRay
    Admin
    08-01-2024

    Hello donogc.

    Were you able to get your account sorted out and work with Support?