Forum Discussion

EdwardWhitemore's avatar
EdwardWhitemore
Data Storage
11-02-2025

Dashboard not auto-refreshing for mobile app performance data

Hi everyone,

I’m using Sisense to track performance metrics from my mobile entertainment app — like daily active users, watch duration, and session time.
Lately, I’ve noticed that some dashboards don’t refresh automatically, and I have to manually reload them to see updated results.

I’ve already checked the data connector and refresh schedule, but everything looks fine there.
Could this delay be due to caching, or maybe a dashboard setting I’m missing?

Would appreciate any suggestions or settings to look into — thanks in advance!

 

dashboard design
dashboards & reporting
Data Connection

2 Replies

  • ArtherPembroke's avatar
    ArtherPembroke
    Data Storage
    11-03-2025


    Hi,

    This usually happens if the dashboard’s auto-refresh or data model schedule isn’t updating properly.
    Try checking Data → Schedule Refresh to confirm it’s set correctly.

    You can also clear your browser cache or open the dashboard in incognito mode — cached queries sometimes delay updates.
    Lastly, make sure Auto-Refresh is turned on in your dashboard settings.

    Hope this helps!

     

  • DRay's avatar
    DRay
    Sisense Employee
    11-04-2025

    Hi EdwardWhitemore​,

    Were you able to get this resolved? If you can tell me what company you are with I can work to have a technical resource work with you.