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The New Sisense Support Portal is Now Live! 🚀

ahammar's avatar
ahammar
Sisense Employee
01-16-2026

We are excited to announce that our Support Portal migration is officially complete. Starting today, you have access to a more modern, efficient, and AI-powered support experience.

🔑 How to Contact Support To ensure your requests are handled as quickly as possible, please use the following channels: AI Chatbot (Preferred) Available directly on the portal, our new sma...
Updated 01-16-2026
Version 3.0
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francoisvv's avatar
francoisvv
Cloud Apps
01-19-2026

I have a issue with the new support portal....   When I go to the new link, it asks me for my email address and then it says it sent a code to my email, but the code never gets delivered so I am also unable to log in and access my support tickets or create new.

  • Liliia_DevX's avatar
    Liliia_DevX
    Sisense Employee
    01-19-2026

    Hi francoisvv​ , 

    Please accept our apologies for this inconvenience. We're working on the fix of this issue. Please send an email to mailto:[email protected] to create a ticket and reply to the support team back via email for now. Thanks for your patience and understanding. 

    • Liliia_DevX's avatar
      Liliia_DevX
      Sisense Employee
      01-21-2026

      francoisvv​ hi! We've checked the issue and found out that an email with a code was sent successfully. Could you please check with your IT/security team if it could have been blocked by the security settings? Please update me on the result.

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