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The New Sisense Support Portal is Now Live! 🚀

ahammar's avatar
ahammar
Sisense Employee
01-16-2026

We are excited to announce that our Support Portal migration is officially complete. Starting today, you have access to a more modern, efficient, and AI-powered support experience.

🔑 How to Contact Support To ensure your requests are handled as quickly as possible, please use the following channels: AI Chatbot (Preferred) Available directly on the portal, our new sma...
Updated 01-16-2026
Version 3.0
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Liliia_DevX's avatar
Liliia_DevX
Sisense Employee
01-19-2026

Hi francoisvv​ , 

Please accept our apologies for this inconvenience. We're working on the fix of this issue. Please send an email to mailto:[email protected] to create a ticket and reply to the support team back via email for now. Thanks for your patience and understanding. 

Liliia_DevX's avatar
Liliia_DevX
Sisense Employee
01-21-2026

francoisvv​ hi! We've checked the issue and found out that an email with a code was sent successfully. Could you please check with your IT/security team if it could have been blocked by the security settings? Please update me on the result.

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