abaldwin
Data Storage
Joined 5 years ago
User Profile
User Widgets
Contributions
Re: How do you handle user implementation and support?
One thing we've done, is introduce a monthly "new user office hours" session. These are optional to attend, but allow new users the opportunity to ask any questions they may have to help them feel more comfortable with the tool. We've also produced some brief "getting started" videos and other documentation that we share with users when they first get set up.2KViews1like0Comments