This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Cookie Policy. Click Preferences to customize your cookie settings.
Hello! I've noticed recently that almost every time I first open a window to this website (the Sisense Community forums) I will see a blue message at the top of any page I look at that says "You have not yet confirmed your email address!" and a yellow button next to that says "Confirm your email".
(Note: this is only when I first visit the website after having not visited in a while. After I've dismissed the message, it doesn't reappear until a decent amount of time has passed, like a few hours or the next day.)
Clicking on that button will take you to your account settings page, on the "Email" tab. On this page, near the bottom, I see "Email verification status: Verified". I do not see any options to re-verify (i.e. make it send a new verification email).
Why do I keep getting this message about needing to verify, but then it says I'm ALREADY verified? Is there something else I need to do to make the message stop appearing? On that settings screen, there's also an option to set a new email. I tried just re-entering my email address there and saving, but I never saw any additional verification emails come across, and it still just shows my status as "verified" in any case.
Sorry if this is the wrong place to post this. I tried going to the "Support" section to open a ticket or something, but the page would just display this spinning symbol for a few minutes before eventually just displaying a message that says "Please Contact your Administrator."
What should I do about that? I've never needed to open a ticket directly with Sisense Support, but if I need to in the future, how would I do so?
